HOUSTON, Texas – 2 Investigates is answering your questions about a power surge after Pearland residents reported costly damage to appliances and air conditioning units.
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We first uncovered the issue in June after Pearland residents reached out to Amdy Davis after experiencing an incident where firefighters and CenterPoint Energy crews had to come out.
CenterPoint Energy crews later identified the problem as a transformer issue.
Pearland homeowners reported damages costing thousands, with many experiencing breaker boxes tripping, flickering lights, and fans running at high speeds.
Homeowners in Pearland reported thousands of dollars in damage. Many say their breaker boxes flipped, lights flickered, and appliances like fans suddenly sped up uncontrollably.
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The problem? CenterPoint is not fully reimbursing residents for the issue.
Since covering this story, here and some of the most-asked questions and information we’ve gathered about what’s happening:
Why isn’t CenterPoint Energy paying for the damage?
CenterPoint’s tariff agreement with the state exempts the company from responsibility for damages to customers’ property. Houston attorney Tony Buzbee explains that because CenterPoint is heavily regulated and immune to many lawsuits, it’s difficult for customers to get compensation.
Can homeowners get any reimbursement?
Some homeowners who persisted received partial reimbursement checks, but most did not get full compensation for their losses.
Are there other options for recovering damages?
Homeowners’ insurance may cover power surge damage, but you will likely have to pay a deductible. It’s important to keep receipts for any new electronics you buy so you can later show how much the items cost.
How can I protect my home from power surge damage?
Using surge protectors is the best way to protect your appliances and electronics from power surges. Homes built since 2020 must have whole-home power surge protectors. Individual strip power surge protectors can help people living in older homes.
Where can I get more information or file a complaint?
You can file a complaint with the Public Utility Commission.
