WEATHER ALERT
Why your electric bill is higher this month: CenterPoint rate increase explained
As you receive your latest electric bill, you may notice itโs higher than usual. Itโs not just the summer weather that may have caused the higher bill. This increase is due to a CenterPoint rate hike that took effect on September 1st. KPRC 2 Investigator Amy Davis explains what this means for you.
North Houston homeowner still waiting on CenterPoint after tree falls on powerline during Hurricane Beryl
A north Houston homeowner says he called CenterPoint Energy almost weekly -- trying to get them to remove limbs that fell on a power line in July when Hurricane Beryl hit the area.
Public workshop to discuss CenterPoint Energy in Houston
You may have an opinion about the recent power outages after Hurricane Beryl or rate increases โ now is your chance to have your voice heard. The Texas Public Utility Commission (PUC) is coming to Houston for a public workshop on Saturday, October 5th, at 9 AM.
Lower electricity rates could be coming after a judge denied CenterPointโs request to dismiss rate review
A judge has denied CenterPoint Energy's request to dismiss its mandatory rate review, which could lead to lower electric rates. The utility must now appeal or negotiate with cities claiming it overcharges customers by over $100 million annually. Tune in to KPRC 2 News at 6 a.m. Tuesday, where Investigative Reporter Amy Davis will explain how this decision might affect your electric bill and when you could see potential savings.
CenterPoint is fighting efforts by Houston and other cities for mandatory rate review
CenterPoint Energy has asked a judge to dismiss its mandatory rate review that was already pending before Hurricane Beryl.
Got an opinion on CenterPointโs response to Hurricane Beryl? Take this survey and tell them
CenterPoint Energy is being investigated by the state and also answering to the Texas Public Utility Commission (PUC) for its response to the historic number of power outages in the Houston area from Hurricane Beryl.
Does CenterPoint really need to raise rates again? Deadline to respond to judge is today
Today is the deadline for CenterPoint to respond to allegations that it has overcharged customers for years. KPRC 2 Investigator Amy Davis has been following the developments on this case.
Several cities, including Houston, team up demanding CenterPoint lower rates
Several cities, including Houston, are urging the Public Utility Commission to prevent CenterPoint from dropping its rate case, arguing the utility company is overcharging customers by up to $100 million annually. What are your thoughts on this issue? Share your comments below!
CenterPoint Crews removing high risk vegetation from Acres Home neighborhood
CenterPoint Energy crews were out trimming, cutting and removing high risk vegetation in the Acres Home area as part of their new Greater Houston Resiliency Initiative.
โWe are taking action nowโ: CenterPoint Energy launches new initiative to bring about immediate resiliency
โWe have heard the calls for change, and we are taking action now," CenterPoint Energy President and CEO Jason Wells said in a statement.
โIt has to get paidโ: UH Energy VP suggests CenterPoint customers will pay for Hurricane Beryl costs
University of Houston VP Ramana Krishnamoorti and CEO Jason Wells indicate that the costs incurred will eventually be passed to customers, either through a future rate increase or a state bailout.
8 homes evacuated due to large sinkhole near townhomes after underground cistern collapsed because of rain in W. Houston
This is a breaking news story. Check back for updates
โTalk is cheapโ: Outage victims react to CenterPointโs apologies and promises to do better
People in the Almeda Plaza neighborhood say they donโt want to hear apologies and promises from CenterPoint. They say actions speak louder than words.
How Houstonians can voice concerns to CenterPoint for โchaos and frustrationโ during Hurricane Beryl
On Monday, lawmakers in Austin are planning to question leaders for CenterPoint Energy on the companyโs performance in the immediate aftermath of Hurricane Beryl.
Houston area customers will get to voice opinions on CenterPointโs response to historic outages after Hurricane Beryl
The PUC is getting ready to launch an online public survey for residents and businesses.
CenterPoint gives public apology over its Hurricane Beryl response
With a state-ordered investigation into CenterPoint underway and their executives on a tight timeline to deliver answers to Governor Abbott by next week, the power company issued a public apology Thursday over its Hurricane Beryl response.
Texas deaths from Hurricane Beryl climb to at least 36, including more who lost power in heat
A rising number of heat-related deaths in Texas among residents who lost power during Hurricane Beryl has pushed the number of storm fatalities to at least 36.
โIโm 80 years old, I canโt take thisโ: Woman left without power, significant damage to roof weeks after Beryl
An 81-year-old woman has called the ambulance twice after her roof caved in during Beryl, leaving her without power. Despite reaching out to the city and CenterPoint, she still hasn't received any help. #Houston #StormRecovery
Houston electric accounts show power use during Hurricane Beryl power outages
Homeowner charged for electricity usage during the power outage. How did that happen? KPRC 2 Investigator Amy Davis looks for answers and explains how you can check your own usage during the recent power outage days.
$50K bond set for man accused of threatening CenterPoint workers, trying to bite police officers while kicking them
A $50,000 bond was set during a manโs first court appearance after being accused of threatening CenterPoint Energy employees and assaulting police officers on Tuesday.
Sugar Land PD warns of upcoming road closures, hereโs when and where theyโll be
Before people hit the town for what might be some residents' for the final weekend of July, theyโd better be aware of the traffic because there will be several road closures in Sugar Land, starting Friday, July 26 at 9 p.m.
Customers report frequent power outages even on sunny days (before Hurricane Beryl)
We are hearing from more of you about issues with power outages way before Hurricane Beryl slammed the Houston area. A Kingwood customer contacted Investigator Amy Davis after she complained about frequent and unexplained power outages in her neighborhood.
CenterPoint CEO faces backlash over photo amid Hurricane Beryl recovery efforts in Houston
Hurricane Beryl has left many Houston residents without power, and a recent photo of CenterPoint Energy's CEO in front of a thermostat set to 70ยฐF has sparked outrage.
Power restored for Humble woman who slept in her car for a week after Hurricane Beryl
After more than a week without power, the Humble woman who had to sleep in her car during Houstonโs sweltering temperatures finally had power restored to her home.
โI donโt want to plan a funeral:โ Elderly residents in Almeda Plaza have growing fears amid ongoing power outage
Fears of death and health concerns are growing in a local neighborhood that still doesnโt have power because of Hurricane Beryl.
Kingwood, Porter residents feeling forgotten after going 9 days without power following Beryl
Walking into Eric Lambertโs home in the Woodridge Forest neighborhood, itโs dark, and itโs been like this for nine days.
Texas PUC launches investigation into CenterPointโs Hurricane Beryl response
The Public Utility Commission of Texas has launched an investigation into CenterPoint Energy's handling of Hurricane Beryl. Gov. Greg Abbott criticized the company's repeated failures, despite their claim of restoring power to 92% of affected customers. Houston residents continue to struggle with power outages, leading to heat-related illnesses and carbon monoxide poisoning. Mayor Whitmire has extended the disaster declaration, and a crucial meeting with CenterPoint is set for July 25.
Texas PUC launches investigation into CenterPointโs Hurricane Beryl response
The Public Utility Commission of Texas has launched an investigation into CenterPoint Energy's handling of Hurricane Beryl. Gov. Greg Abbott criticized the company's repeated failures, despite their claim of restoring power to 92% of affected customers. Houston residents continue to struggle with power outages, leading to heat-related illnesses and carbon monoxide poisoning. Mayor Whitmire has extended the disaster declaration, and a crucial meeting with CenterPoint is set for July 25.
โOur system did not failโ: CenterPoint VP claims to KPRC 2 Investigates
On Monday, for the second time in a week, CenterPoint put up its Vice President of Regulatory Policy, Brad Tutunjian, for interviews.
โAction is the greatest reactionโ: Baytown woman wanted after social media threats to murder CenterPoint staff
A Baytown woman is accused of threatening to murder CenterPoint Energy employees in a series of posts on her X account, according to documents obtained exclusively by KPRC 2, days after more than 2 million people lost power in Hurricane Beryl.
Humble woman sleeps in car for week waiting for power to be restored following Beryl
In the Classic Pines neighborhood in Humble, many residents are still without power, one week after Beryl hit the Greater Houston area.
โI will be issuing an executive orderโ: Gov. Abbott examines CenterPointโs future in Texas after Beryl response
Texas Governor Greg Abbott did not pull any punches Sunday afternoon in going after CenterPoint for their failures in getting the lights back on for Houstonians as well as hundreds of thousands of others in the area.
โGet back up and goโ: CenterPoint linemen take on a broken grid as Houstonians seethe
Beryl exposed how vulnerable the electric infrastructure is to failure, leaving residents angry and at risk.
As power comes back on, Montrose apartment community still left without power; concerned about damaged transformer
Houston continues to restore power after Hurricane Beryl, but The Gardens, an apartment community in Montrose with many elderly and disabled LGBTQ+ residents, remains without electricity.
Consistent storms forcing crews to stop as thousands are still without power
For those without power still from Hurricane Beryl, the focus in recent days has not only been on when someone might be on their street working to get the power back on, but also on the skies.
โCompletely unacceptable:โ Gov. Abbott sets timetable for immediate action from CenterPoint after post-Beryl failures
Texas Governor Greg Abbott did not pull any punches Sunday afternoon in going after CenterPoint for their failures in getting the lights back on for Houstonians as well as hundreds of thousands of others in the area.
โPeople falling through the cracksโ: Katy residents left without power again after CenterPoint repair efforts fail
After Hurricane Beryl, Franklin Allaire and his neighbors in Williamsburg Settlement initially had their power restored, only for it to fail again due to a blown transformer.
Houston hospitals see spike in carbon monoxide cases as Hurricane Beryl power outages persist
As Houston enters day five without power due to Hurricane Beryl, local hospitals report a significant increase in carbon monoxide-related emergency room visits. Many residents are using generators to cope with the heat and power essential appliances, but improper use is leading to dangerous CO exposure. โGenerators can be lifesaving during an emergency, but because of the carbon monoxide, they can be deadly,โ warns Carrie Bakunas, medical director at Memorial Hermann TMC. Remember to place generators at least 20 feet away from your home to avoid this invisible threat.
Power outages expected to last until next week in Matagorda, Brazoria and parts of Galveston County, CenterPoint says
As Houston enters its fifth day without power following Hurricane Beryl, CenterPoint Energy updates on restoration efforts. With over a million homes still in the dark, crews are working 16-hour shifts to rebuild damaged infrastructure. "We know we still have a lot of work to do," says CenterPointโs Jason Ryan.
Decoding CenterPointโs power outage restoration map; Hereโs how to find your estimated restoration time
Four steps should get you to the estimated restoration time, if there's one for where you live.
Frustrated in Fort Bend County: Someone pulled a gun on CenterPoint worker, sheriff issues warning
County leaders updated the community Thursday on Day 4 of recovery efforts after Hurricane Beryl
โWeโre going to hold them accountableโ: Houston Mayorโs buzzkill message for CenterPoint Energy
The mayorโs message was clear and to the point. He also later added that the city will not be letting the off the hook.
Power Outages Spark Renewed Debate: Should We Bury More Power Lines?
Houston's power grid was crippled by Hurricane Beryl, leaving more than two million residents without power and prompting many to ask KPRC 2 about the feasibility of burying more power lines.
Hurricane Beryl vs Ike - is it taking longer to get power back for Houston customers?
Many of you are mad and emailing and calling us. You are demanding to know what is taking CenterPoint so long and why it is taking longer and longer to restore power after recent major weather events?
Electricity customers with chronic conditions could benefit from power restoration notification system. Hereโs how
The Public Utility Commission of Texas mandates that individual electricity customers with certain health conditions be afforded certain rights regarding power service.
No power for days, so why was this Houston customer still charged for using electricity?
No lights, no air conditioner, no nothing. If you were one of the 900,000 people who lost electricity for several days this month you might expect your next bill to be slightly lower than normal. One man in the Heights called us when he noticed his account showed he was using electricity on days when that was impossible. Investigative reporter Amy Davis explains you how to check your own account.
How strong were the wind gusts during Tuesdayโs severe weather?
A powerful storm swept through Houston, causing damage, power outages, and even a tragic loss of life. Our thoughts are with the affected communities during this difficult time. Let's come together to support and assist those in need. #HoustonStrong #StormRecovery
CenterPoint ditches outage map as thousands of Houston residents face new power outages following severe storm
The jump in outages on CenterPoint's tracker went from a few hundred to over 85K in a matter of minutes.
โThis is more than I signed on for:โ Residents ready to move out after power problems in Heights apartments
After a nearly two-week-long battle with their landlord, many residents in a Houston Heights apartment complex are looking to move out and move on with their lives.
Left in the dark? Hundreds of Houston area CenterPoint customers still dealing with power outages following deadly storm
POWER UPDATE: Can you believe some Houston area residents are still without electricity? Here's what CenterPoint has to say
Burying power lines is costly, difficult process in Houston. Hereโs why
When a May 16 storm knocked out power to hundreds of thousands of Houston area residents, many asked if more of our electrical lines can be buried.
Apartment complex left without electricity and water for a week straight
Last Thursday, a severe weather outbreak across the region left more than a million people without electricity. Fast forward one week, and there are still tens of thousands of people left powerless in the sweltering Houston heat.
Day 7 without power is getting dangerous and unhealthy for some
The math is good if you're looking at percentages for power restored in the last week. Not so much for people enduring a full week without electricity. And for some, the situation is becoming unhealthy, even dangerous.
People concerned with overgrown trees after Houston storm turn to KPRC 2 Investigates for help
In the aftermath of the storm, residents in Magnolia Park have expressed concerns over trees they say are not on their property and not being properly maintained. Who's responsibility is it?
KPRC 2โฒs Bill Spencer questions CenterPoint on Houstonโs massive power outages after storm; Hereโs what we learned
Day 5 of storm recovery was getting rough for some people still without power, which means no air conditioning as temps hit above 90 for the fourth day in a row, with the weather promising to feel even more like an oven as we move toward the holiday weekend.
Ask 2: Why are there inaccuracies in the CenterPoint outage map?
Despite the map showing their service as restored, many customers are still without power. To address this issue, KPRC 2 reached out to CenterPoint for clarification.
Ask Amy: If a neighborโs tree falls on your fence/car/house who is responsible?
Who pays for tree damage caused by the storm? Is there a way to register your home for priority electric service? Investigator Amy Davis is working to find answers to your storm related questions. We know a lot of you are dealing with clean-up from trees down in your neighborhood.
Homeowner says KPRC 2โฒs Deven Clarke helped resolve $50K in damage to his home caused by city contractors
A man who had been trying for nearly a year to get compensation after city contractors caused major damage to his home back in January is thanking KPRC 2.
Gas leak shut off on W Kingscrest Circle and Northcrest Drive in Spring; gas service restored
A gas leak was reported near a Spring neighborhood on Wednesday, Harris County Precinct 4 Constable Mark Hermanโs Office said.
KPRC 2 helps man after CenterPoint workers destroyed his property months ago
A man north of downtown is blaming CenterPoint for destroying his property while doing pipe installation work in the area. He said it happened back around April or May but they still hadnโt returned to fix it.
Shelter-in-place order lifted for residents near Atascocita Road after natural gas line rupture
A shelter-in-place has been issued for residents who live in the neighborhood along Atascocita Road and Blackstone Trails Drive after a nearby natural gas line rupture, according to the Atascocita Fire Department.
Your electric rate just increased- even if you are locked into a contract
The companies that own the electric infrastructure, like the lines, utility poles and electric meters, raised rates on September 1, 2023.
Man claiming to be with CenterPoint Energy caught on camera trying to open doors in NW Harris County
Residents in a northwest Harris County community are on edge after they said a man claiming to be with CenterPoint Energy was caught on camera trying to open several front doors over the weekend.
CenterPoint promises to remove broken concrete and make repairs after veteran contacts KPRC 2 about abandoned project
A man who says he's been trying for weeks now to get Centerpoint crews to fix a sidewalk they tore up, and remove the debris they left behind, finally has some answers.
Looking to save money? You might qualify for free weatherization updates for your home
We are always looking for ways to save you money. The Texas summer heat means you are probably using more electricity to cool off your home. Viewer Don Conger emailed Investigator Amy Davis and said his utility bills are sky-high. Heโs looking for a company that will do a home energy audit to show him things he can do in his home to conserve electricity.
Some NW Harris County residents hit with power outage on one of the hottest days of 2023 following construction mistake
CenterPoint confirmed to Robyne Patterson and other residents in an email that the power went off at around 3:30 p.m. Emails also revealed that approximately 55 homes were left without power. Patterson said residents were made aware that another company, Ezee Fiber, would be digging in the area.
Thousands of Harris County residents remain in the dark, one day after storms roll through area
More than 24 hours after powerful storms knocked out power for over 271,000 CenterPoint customers in the Houston area Thursday, thousands are still in the dark with no air conditioning Friday night.
Driver crashes into several live power poles, toppling lines in southwest Houston
Deputies are investigating after a driver struck several live power poles, causing them to topple across the street in southwest Houston Wednesday morning.
Power poles back up after crash causes widespread outages in NW Harris County
All power poles are back up after a car crash resulted in widespread power outages in northwest Harris County Tuesday, according to the Harris County Sheriffโs Office.
What you should know about your electric rates right now
Youโre getting a little relief on your electric bill as energy charges tacked onto everyoneโs bills just went down. But before you spend those small savings, brace your budget for another increase that is coming within a few months.
CenterPoint Energy loses BBB accreditation; This is what the company is saying about it
CenterPoint Energy has lost its Better Business Bureau of Greater Houston and South Texas accreditation due to several issues the BBB has identified, according to its website.
Re-route, drivers: Crash involving 18-wheeler closes intersection of FM-1093 Fulshear and FM-1463, authorities say
A crash involving an 18-wheeler and another vehicle closed the intersection of FM-1093 and FM-1463 in both directions Tuesday, authorities said.
Classes at Aldine High School cancelled Monday due to power outage caused by vehicle striking pole, district officials say
Classes at Aldine High School have been cancelled on Monday after a vehicle struck a pole on Saturday, causing a power outage.
CenterPoint, Entergy crews working to restore power throughout Washington Corridor after METRO bus hits power pole
CenterPoint Energy crews have been working throughout the night and through the frigid cold to turn on the lights for customers along the Washington Corridor in Houston.
Homeowners determined to continue fight against CenterPoint propane storage site near Southwest Crossing neighborhood
Homeowners in the Southwest Crossing neighborhood say they arenโt giving up their fight against a CenterPoint Energy propane storage tank facility that now sits on a site just behind their properties, even though the containers have now been filled.
โThey are just making excusesโ: Residents at apartment complex in northwest Harris County say theyโve been without hot water for months
Apartment tenants across Harris County have been expressing concerns about deplorable living conditions for months. And now, more are speaking up about problems they canโt live with much longer.
Homeowners in northwest Harris County neighborhood demanding answers from CenterPoint after continued power outages
Homeowners in the Stone Gate Community want to know what is going on with the power lines in their neighborhood.
Power restored at Kemah Boardwalk after brief outage, according to CenterPoint Energy
An evacuation was underway at the Kemah Boardwalk due to a power outage in the Seabrook area on Wednesday afternoon.
TRAFFIC ALERT: 610 South Loop at Highway 288 shut down in both directions due to downed power lines, TxDOT says
All mainlanes at 610 South Loop are shut down near Highway 288 due to downed power lines, according to TxDOT.
If your power goes out, hereโs why it may be taking longer to get it restored
Trent Bailly and six of his closest neighbors went without power for about 42 hours this week amid a heat warning and triple-digit temperatures.
Confronting the problems Texans have with electric vehicles
Gas prices are pretty high, hovering between $3.50 and $4 depending where you fill up. You would think that more and more people would be looking at electric vehicles. But KPRC2 Investigates has learned that selling Texans on EVs may be an uphill battle. We take a look at whatโs being done to address peopleโs concerns.
Officials from CenterPoint Energy say significant progress is being made to restore power to customers experiencing outages
Multiple power outages were reported throughout the Houston area due to severe thunderstorms on Tuesday.
Nearly 50,000 customers without power due to thunderstorms across Houston area, CenterPoint says
CenterPoint is reporting a total of 49,065 are without power Wednesday due to thunderstorms across the Houston area.