HOUSTON – Attorney General Ken Paxton announced Thursday the launch of a new case management and customer service system designed to modernize the operations of the Office of the Attorney General’s Child Support Division (“OAG-CSD”).
The new system, ChAMP, short for Children Are My Priority, officially launched on June 12, 2025, replacing a 30-year-old platform with a more liable, secure, and cloud-based solution that improves efficiency, streamlines case processing, and enhances the customer experience for Texas families who rely on child support services.
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“ChAMP represents a significant milestone in our commitment to serving Texas families,” Paxton said. “This system modernizes the core of our child support operations, empowering our staff with better tools and giving parents the timely support and information they deserve. My office will continue to prioritize innovation that directly helps the children of Texas because fighting for them and their future will always be at the forefront of the work we do.”
What improvements are expected
Since its launch, ChAMP has processed 3.1 million payments totaling $614 million in support, an amount that exceeds what 35 other states disburse in an entire year, according to a release.
The move to ChAMP was planned to ensure continuity of operations, and key functions like payment processing and customer engagement have remained strong throughout the rollout. As staff and partners continue to adapt to the new system’s capabilities, the agency remains focused on delivering long-term gains in efficiency, accuracy, and service.
As with the old system, some customers may have case-specific holds or questions from time to time due to their unique circumstances. Customers with any questions are encouraged to contact the OAG-CSD through the website’s chat feature or by calling (800) 252-8014.
New self-service portal
Through the new Self-Service Portal, parents can also now log in 24/7—online or from a mobile device—to view case and payment information in real time.
More than 100,000 employers across Texas are already using the new Employer Portal to report new hires and securely exchange information with the agency.
For general information about the Office of the Attorney General and the child support services it offers, visit the agency’s website at www.texasattorneygeneral.gov/child-support.