MISSOURI CITY, Texas – Residents at a Missouri City senior living complex say they’ve now gone more than a week without a working elevator leaving some residents stranded in their apartments and others unable to safely navigate the stairs.
KPRC 2 first reported on the issue at Jubilee at Texas Parkway last week after Tamika Harrison Parker visited her mom then became stuck.
OUR FIRST REPORT: Visitor stuck on 4th floor at senior living facility due to elevator breakdown
Harris Parker uses a wheelchair due to her osteomyelitis diagnosis (bone infection). She says she was stranded inside her mother’s unit when the last working elevator broke.
Since then, residents say little progress has been made — and frustration is growing.
“I just want everything taken care of, everything fixed,” said Carolyn Harrison, a resident who lives on an upper level of the building.
KPRC 2’s Rilwan Balogun spoke with Alexis Krisay, owner of Serendipit Consulting, which is the public relations firm representing Jubilee at Texas Parkway.
According to Krisay, management contacted four different elevator repair companies over the weekend, hoping to source parts and get the elevators running again. But as of Monday, residents say there’s still no clear timeline on when the issue will be resolved.
Photos sent to KPRC 2 by a resident show bagged meals being distributed by leasing staff to tenants who are unable to leave their units.
Property managers reportedly visited residents over the weekend to check in. Of those, five residents told staff they don’t feel comfortable using the stairs, especially given age or mobility concerns. The nearby fire department has also been notified in case of emergency.
One reason there may be fewer safeguards in place: Jubilee at Texas Parkway is classified as independent senior living, not assisted living. That means the facility doesn’t fall under the same state oversight.
“We do not cover independent senior living facilities or communities,” said Apollonia Sullivan with the State Long-Term Care Ombudsman Program, which typically oversees assisted living and nursing homes. Those types of facilities require specific licensing and stricter regulatory compliance.
That leaves residents like Harrison feeling vulnerable.
“I thought by me moving to a senior complex, it would be better. I could have stayed in a regular complex. That’s just my opinion,” she said.
As of Monday, calls and text messages from KPRC 2 to property representatives seeking updated information on repairs had gone unanswered.
Jubilee at Texas Parkway’s website continues to list an elevator as one of its amenities.
