After nearly two months without working elevators at a Missouri City senior living facility, the owner of Jubilee at Texas Parkway is now publicly accepting responsibility and says compensation is coming for residents affected by the extended outages.

Residents of Jubilee at Texas Parkway face ongoing struggles with non-functioning elevators, leaving many trapped in their homes or forced to climb stairs for essential activities.

Jubilee at Texas Parkway, a senior living complex in Missouri City, faces a whopping $381,400 fine from the Texas Department of Licensing and Regulation due to severe elevator and safety issues.

After weeks of complaints and the involvement of Congressman Al Green, the owners of the Jubilee senior apartments have announced immediate steps to support affected residents, including on-site care teams and free relocation options.

As elevator outages at a Missouri City senior living apartment complex stretch into their seventh week, a growing exchange between elected officials and property management heats up.

More promises but still no progress. Residents at the Jubilee at Texas Parkway apartments have been without working elevators for over a month and despite a promise from management that repairs would begin today, our cameras caught something else entirely.

Residents of a Missouri City apartment complex are demanding urgent repairs after both elevators have remained out of service for months. State regulators confirm enforcement investigation as Congressman Al Green looks into tax subsidies.

A man has died after firefighters were able to get him out of a home on fire Sunday night, but he succumbed to the injuries he suffered.

HAPPENING TODAY! The Frederick Douglass Freedom Alliance (FDFA) will host a FREE forum at the Christian Bible Church in Missouri City from 6 p.m. - 8:30 p.m.

For more than three weeks, seniors at the Jubilee at Texas Parkway senior living complex have been without a working elevator and now, city leaders are stepping demanding accountability.

After more than a week without a working elevator at Jubilee at Texas Parkway, management at the independent senior living complex has released a new statement addressing growing resident concerns and providing a clearer repair timeline.

Nearly two months ago on March 17, KPRC 2 reported on the Fort Bend County Libraries system experiencing a “cybersecurity incident” resulting in a shutdown of nearly all computers in its system.

Residents at a Missouri City senior living complex say they’ve now gone more than a week without a working elevator leaving some residents stranded in their apartments and others unable to safely navigate the stairs.

A woman visiting her mother at a senior living facility in Missouri City says she was trapped on the fourth floor for days after the building’s only working elevator broke down and no one seemed to have answers.

Fort Bend Hightower standout leads girls team to UIL State Championship game in 6A Division 2

The Innocence Project of Texas, a non-profit dedicated to exonerating wrongfully convicted individuals, expressed concerns over the Missouri City Police Department's decision to discard evidence after a water leak, which affected around 100 cases, including felonies.

The Fort Bend County District Attorney’s Office has provided KPRC 2 with an update on its investigation into the Missouri City Police Department, where police are accused of destroying crucial evidence without a court mandate.

Missouri City Police Department is under investigation for destroying evidence without a court order, affecting around 100 cases.

An Amber Alert has been issued for a missing teenage girl from Missouri City.

Snow Possible: My forecast is 2″-6″ of snow Monday into Tuesday Morning in Houston

A search is underway for 12-year-old Cadence Williams, who went missing Monday evening from her home in the Hunters Glen neighborhood of Missouri City.

A former Missouri City police officer indicted for a deadly crash which claimed the life of a mother and her 16-year-old son in June is back in custody after he allegedly violated the terms of his bond.

A heartbreaking event unfolded at the USPS regional processing facility in Missouri City, TX.

After a deadly shooting at a U.S. Postal Service facility in Missouri City, Texas, the USPS’s strict policy on firearms on its properties has drawn renewed public interest.

Authorities were unable to give out too many details on what happened but did confirm the shooter and the victim were both USPS employees at the regional facility.

CONGRATULATIONS, KENNEDI ROGERS!! She has helped lead the Ridge Point Panthers to an undefeated 14-0 record in district play, and another strong season at 36-11.

Viveros was indicted on Oct. 28 for manslaughter in connection with a crash which killed Angela Stewart and her son Mason Stewart.

The Missouri City police officer who was involved in a crash that killed a mother and son has now been indicted for his fault in the collision.

Former Missouri City police officer Blademir Viveros has been indicted for manslaughter following a crash that killed Angela Steward and her 16-year-old son, Mason, in June.

Investigators say 20 units in the apartment complex were destroyed. No one was injured but more than 40 residents are now without a home because the building was completely destroyed.

Parents and other guardians crowded the doors of a Fort Bend ISD middle school after hot and uncomfortable conditions left students feeling the heat.

Davante Clark and his girlfriend were sleeping in the parking lot near Karen Miles’ apartment when the Missouri City mother disappeared.

From lost birthday cards to cashiers’ checks stuck in limbo, the complaints are growing louder as postal service issues persist.

Saturday night, a vigil will be held to remember Karen Miles, a Missouri City mother whose life was taken far too soon.

A body found in the woods has been identified as missing Missouri City mother Karen Miles, MCPD confirms.

Police are still searching for answers after skeletal remains were found during the investigation into the disappearance of 61-year-old Karen Miles, who has not been heard from in nearly three weeks.

A prayer vigil is scheduled to take place for a missing Missouri City woman.

New documents obtained by KPRC 2 have more information on the person of interest in the disappearance of Karen Miles, a Missouri City mother who’s been missing since Aug. 21 ties that man to two other stolen vehicles whose drivers have never been found.

KPRC 2 has been tracking the latest information in the case of 61-year-old Karen Miles, who has been missing since Aug. 21.

In May, our Re'Chelle Turner was invited to the USPS Local Processing Center in Missouri City for an inside look at the new equipment and technology to improve mail delivery. However, in recent months, problems have resurfaced.

Skeletal remains have been found during the search for a missing Missouri City mother, according to the police department.

Authorities are searching for 61-year-old Karen Michelle Miles, who has been missing since August 21.

Various Kelsey-Seybold Clinics are reporting an increase in respiratory and viral infections.

Since January of this year, we have been reporting on issues at the USPS sorting facility in Missouri City.

Kissed by a stranger. It’s what one Missouri City woman says happened to her daughter at Hunters Glen Elementary School.

Several Houston-area Olympians are returning home Monday at Bust Intercontinental Airport where they will be greeted by family, friends and supporters from the community.

Friendswood police say three woman have been arrested in connection to an investigation into illegal activities at massage parlors.

Daryl Evans' family is calling for justice after he was shot and killed by his neighbor, Barbara Blue, during a dispute in Missouri City on June 27.

The former Houston-area high school football star who was hit by a vehicle has died, his mother and stepfather confirmed to KPRC 2.

A North Carolina Central University football player and former player and graduate of Ridge Point High School in Missouri City is fighting for his life after being hit by a vehicle.

A North Carolina Central University football player and former player and graduate of Ridge Point High School in Missouri City is fighting for his life after being hit by a vehicle.

As if we don’t have enough to deal with post-Hurricane Beryl—mosquitos are making it insufferable. Many residents across the Houston area have seen an uptick in those pesky and annoying insects.

In Missouri City, Robert Valentine, a culinary school graduate and owner of three catering businesses spent the week helping the community.

The Sienna community, residents are united in recovering from Hurricane Beryl's damage.

A Missouri City police officer who was involved in a two-vehicle crash that killed a mother and her teen son has been relieved of duty, according to the department\.

Officials say an aggravated robbery suspect arrested by Houston Police, could be the same suspect in a robbery pursuit that ended when a Missouri City police officer fatally crashed into a mother and son’s vehicle as he was rushing to the scene.

"My mother will never see me walk across the stage, after working so hard to get my freaking doctorate. She will never get to see me," one of the daughters said.

More than 2 hours into the investigation, Missouri City PD Chief Brandon Harris said they found a man in the back of the officer's patrol vehicle. It's unclear who the man is, how he got in there, or if he was handcuffed.

On Thursday, The USPS invited Turner to the South Houston Local Processing Center (LPC) located at 611 Hwy. 90 A in Missouri City, TX 77489 for a tour. She will get a behind-the-scenes view of the new processing facility. It includes new technology such as high-speed sorting equipment.

This week KPRC 2 and UTMB Health Athlete of the Week is Elkins senior outfielder Braylon Payne.

Several vehicles were ablaze in a tow yard near Missouri City, firefighters are unsure how it happened.

No ticket to the Astros game, no problem! Texas Leaguers Brewing has a great patio and plenty of tv's to make it a great spot to watch.

114 days have gone by, and the clock keeps ticking as Amanda Herro waits for her package to be delivered.

Here are five secret gems you can visit in Fort Bend County during spring break.

A major crash has shutdown the eastbound lanes of US 90 in Missouri City.

After 8 days of searching, a missing 12-year-old girl at the center of an Amber Alert has been found unharmed, according to the Houston Police Department.

An Amber Alert has been issued after a 12-year-old from Missouri City was reported missing this week.

An Amber Alert issued for a 12-year-old from Missouri City was reported missing has been canceled after she was found safe in Columbus, Texas.

An AMBER Alert issued for a missing 12-year-old girl has been canceled after she's been found safe.

Are you hungry for some good ol’-fashioned BBQ?😋 Welp, there may be some heading to your neck of the woods soon!

Many parents feel overwhelmed by the idea of teaching their kids about money. But what if financial education could be fun, engaging, and most importantly, effective?

A major accident has shut down Highway 90A in both directions Wednesday afternoon in Sugar Land, according to the Sugar Land Police Department.

A Silver Alert has been issued for a 70-year-old man who went missing from a Missouri City neighborhood.

Dramatic surveillance video shared only with KPRC 2 shows the suspects charging at his truck with guns drawn before firing multiple rounds.

Authorities are searching for a missing 20-year-old man in Missouri City.

It’s a problem all too familiar to residents who are waiting to receive mail from the United States Postal Service’s Missouri City Processing Center.

United States Rep. Al Green said on Tuesday that USPS told him they have brought about 30 employees to help address the mail delivery delay issues in Missouri City.

Over the past few weeks, USPS told KPRC 2 the reason for package delays at the Missouri City sorting facility is because the postal service is in the process of modernizing its mail system.

Several Houstonians are still upset after not receiving their mail due to problems tied to the new Missouri City Processing Center. According to United States Rep. Al Green (D-Houston), actions are being taken to resolve the issues, however, several people said they still have not received their important packages.

United States Rep. Al Green (D-Houston) is holding a news conference on Monday to provide an update on the actions that are being taken to address the USPS mail delivery delay issues in the Houston area.

United States Rep. Al Green (D-Houston) wrote a letter to USPS to ask them to establish a customer service team to help those who have experienced their packages being delayed at the Missouri City mail facility.

Frustrations continued for Americans as they awaited their packages that were expected to be delivered months ago.

After she was diagnosed with a hidden heart defect, that could have killed Renee Evans at any moment -- without showing any symptoms of any kind.

A hard freeze is coming to the Houston area next week and those who may not have shelter or a place to stay could be impacted.

Buckle up as we explore how the Houston area’s master-planned communities are not just changing the real estate game – they’re dominating it.

Serval customers have reached out to KPRC 2 saying they have not received their packages that include medication, Christmas gifts, passports and other needs.

The feeder of the Fort Bend Toll Road at Highway 6 was closed Monday afternoon following a gas leak, according to Missouri City Police Department.

A Missouri City couple has been indicted for orchestrating a fraudulent financing and refinancing mortgage loan scheme, the United States Department of Justice announced Wednesday.

One person was injured in a shooting on Tuesday in Missouri City, Texas, according to the Missouri City Police Department.

Authorities are working the scene of a crash where they said a train and a tractor-trailer collided on Monday morning.

The 84-year-old man replacing my Sugar Land home’s ceiling fans was one of David Vetter’s most trusted confidantes.

Lauren Robinson Holliday’s life was tragically cut short last Saturday, when police say another driver sped through a red light, striking the car she was in.

A Fort Bend ISD mother says she is enraged after a substitute teacher physically assaulted at least two students, including her son at Lake Olympia Middle School.

Unless you have a reason to stroll through the Missouri City neighborhood of Quail Valley in October, you may never notice that one of the Houston area’s most spirited displays of Halloween joy lies deep within.

The live music heard outside B’s Wine Bar is a concern for some neighbors in the Lake Olympia subdivision. A neighbor, who wants to remain anonymous, says she took video of people in the back and a man urinating behind a van.

According to the Missouri City Police Department, Brenda Yarbrough Jones was last seen walking in the 3900 block of Panorama Drive in the Quail Valley subdivision.

A Missouri City couple and owners of a home health agency have received prison time for defrauding Medicare out of over $8 million.

A 35-year-old Missouri City man has been ordered to prison for embezzling millions of dollars from his employer, the United States Department of Justice announced Wednesday.

The forum promises to be an “engaging and informative event, designed to educate and empower small, minority, women, and veteran business owners.”

Missouri City will be implementing mandatory water conservation restrictions in parts of the city due to worsening drought conditions.