A Spring homeowner is finally seeing progress in her months-long battle with State Farm to repair her roof, damaged by Hurricane Beryl.
After reaching out to the Click 2 Houston Help Desk, Amy Voltz is hopeful for a resolution.
State Farm has now agreed to hire an appraiser to work with Voltz’s appraiser to determine the repair costs. This development came 20 days after Voltz formally requested an appraisal. She also sought assistance from the Texas Department of Insurance and the attorney general’s office, which advised her to follow up if State Farm did not respond.
BACKGROUND: Spring homeowner with roof damage from Hurricane Beryl finally getting help after contacting KPRC 2
Voltz expressed her frustration with the initial offer from State Farm, which was just over $2,000 to patch the roof. However, two contractors she hired estimated the damage at $35,000 and $40,000, respectively. With a $9,000 deductible, Voltz struggled to get State Farm to listen.
“I’m actually retired because I have disabilities,” Voltz said. “I had a stroke a few years ago. I have fibromyalgia and spinal stenosis. Stress is the one thing I haven’t been able to control, and it’s the worst thing for all of those things.”
Voltz was surprised by the quick response from State Farm after KPRC 2’s involvement.
“I’m so grateful because they did more in one day than I have done in over six months,” she said. “They acknowledged our demand for an appraisal and emailed me the information for the appraiser.”
The homeowner recounted the challenges she faced, including a call from State Farm claiming there was no weather event in Houston around the time of her claim.
“I had to send them a Google shot showing them July 8th, when Houston was hit by Hurricane Beryl,” Voltz explained.
The stress of the situation has taken a toll on Voltz’s health.
“I have autoimmune diseases, and the stress affects my physical and mental health,” she said. “I can’t imagine if I were still working, I couldn’t do this.”
Voltz remains hopeful that the intervention will lead to her roof finally being repaired after months of delays.