CenterPoint Energy has released the findings of an independent report that was conducted on the company’s response to Hurricane Beryl in July.
It doesn’t include an overall summary of the findings or how CenterPoint performed.
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The report does outline 77 recommendations that CenterPoint could implement to improve its preparedness and response to future natural disasters.
The report comes weeks after CenterPoint CEO Jason Wells spoke with KPRC 2′s Gage Goulding in an exclusive interview that detailed the Houston community’s grievances with the company’s response to the natural disaster. A full transcript of their conversation can be found here.
CenterPoint said the independent report was conducted by PA Consulting Group between July 31 and Oct. 15, and included analysis of customer outage data, communications from CenterPoint and interviews with members of the CenterPoint team—including those in positions of leadership.
Of the 77 recommended actions listed in the review, CenterPoint said that the company has completed and implemented 18, and is in the process of implementing 33 more, for a combined total of 51.
Completed recommendations from the report include replacing the outage map and tracker, acquiring additional smaller generators and tweaking communication strategies between the company and its customers.
In-progress recommendations include increasing call center capacity during disasters, changing tree trimming cycles and increasing the usage of composite poles across CenterPoint’s service territory.
The remaining 26 recommendations are listed as “under evaluation.”
You can see the full report here.