Your concerns and complaints about home warranty companies are something we hear a lot about here at KPRC2 News. Investigator Amy Davis wanted to look into some of your top questions and get answers for this week’s Ask Amy episode.
She’s also joined with Investigative reporter Mario Diaz. He looked into how other states are holding home warranty companies accountable. Hear from Mario about this and also advice from his first-hand experience filing claims with a home warranty company.
Watch the episode in the video link posted above.
Websites mentioned in this episode
Texas Department of Licensing and Regulation
Free help to deal with home warranty issues
Mario’s investigation into home warranty companies
Questions to ask before choosing a home warranty company
For quick reference, you can scroll to these timecodes in the episode to hear a specific topic
2:15 what if home warranty will only pay for part of the repair quote
4:12 home warranty companies with most complaints
6:00 your best defense if you are told something is not covered by home warranty
8:15 but what if you have to wait weeks or months for repairs?
10:46 Investigative reporter Mario Diaz talks about what other states are doing to protect consumers dealing with home warranty issues
14:55 How home warranty has paid off for Mario
16:35 tips from Mario dealing with a home warranty company
18:35 new homes / used homes and home warranties
21:13 how to negotiate with a home warranty company
Helpful KPRC links related to home warranties
Tips on shopping for a home warranty company that is best for you
Do you have an episode idea? We are working to bring you more information on consumer-related news you can use. Email askamy@kprc.com if you have an idea for a topic!