How much residents pay for water in Houston is a significant focus of the ongoing “Drained” investigation. The city may hire a consulting company to study its water rates.

A Houston homeowner is refusing to pay his water bill after receiving a charge for 51,000 gallons, a shocking five times his typical monthly usage of under 10,000 gallons.

Did you know that Houston loses a staggering 32 billion gallons of water annually due to leaks?

Residents reached out to KPRC 2 via our Help Desk, saying they have sent multiple reports to Houston Public Works, but to no avail.

Patrece Lee, the ex-Houston city manager, is at the center of a corruption investigation involving city water contracts.

Lee found out that her case had been put on a three-month reset due to there being a visiting judge.

'DRAINED' Investigation fallout. Court records now reveal Patrece used some of the money she got in kickbacks for a so-called charity she also set up. Investigator Amy Davis is taking you inside the charity to show you where some of your tax dollars went.

A new charge has been filed against a former city manager at the center of a contract corruption scandal in Houston.

A Fifth Ward resident claims despite shutting off her own water, fearing a high bill, she still owes $4,168.67.

Houston’s water rates are going up again in less than two weeks on April 1st. It’s the fourth increase since September of 2021. Investigative reporter Amy Davis explains how much you can expect your bill to increase and what the city is doing with the extra money.

A Magnolia Park man was outraged when he received a massive water bill from the City of Houston.

After a year+ of KPRC's DRAINED Investigation, we are learning of big changes to help customers frustrated by water bill issues in Houston.

It’s always interesting to see the new types of gadgets and technology that people are working on. A product featured during this year’s Consumer Technology Association’s annual trade show (or CES) is something we featured in our ‘DRAINED’ Investigation! KPRC 2 Investigator Amy Davis tested a water monitoring device that could help frustrated water bill customers.

The city of Houston could finally see changes to its policy that will hopefully help Houstonians who are feeling DRAINED by high water bills. The vote on new proposals was put on hold during the city council meeting.

“I need help, my water bill is too high.”

To help with those water bill issues, we've set up a meet-up in front of City Hall to speak before the City Council on Tuesday at 2 p.m.

Got a high water bill you don’t think you owe? You’re not alone. Since last November we have received calls and emails from more than 500 city of Houston water customers who are feeling ‘DRAINED’. Investigator Amy Davis has five things you should do in this order when you get a crazy high bill.

One of the biggest problems plaguing Houston water customers with huge bills are estimated meter reads.

What started as an investigation into a $4,000+ water bill draining an elderly Navy veteran has turned into a touching story of Houstonians stepping up to help the hero make his aging house a home again. When members of The Restoration Team saw investigator Amy Davis’ Facebook post about 92-year-old Jessie Lara’s dilemma, they emailed to ask if they could help. They have been working for weeks in the sweltering heat for a man they didn’t even know.

Houston Public Works announced that it has seen a significant reduce in the number of water line leaks throughout the city of Houston.

Houstonians are stepping up in a big way for a 91-year-old Navy veteran we introduced you to last week.

Hundreds of Houston water customers who have paid their bills on time every month are getting slapped with enormous charges months later with no explanation. The KPRC 2 Investigates team is digging into the billing nightmares that are leaving customers “DRAINED.”

Dozens of homeowners in Kingwood are struggling to understand and pay sky-high water bills from the city of Houston. Our KPRC 2 Investigates team is looking into the bills and what you should do if you need help!

KPRC 2 Investigates has received a flood of complaints against the city of Houston water department. Customers are calling us when they receive abnormally high, astronomical bills that they believe must be the result of a mistake or billing error. They say their calls and emails to the city go unanswered or drag on for months without resolution.

Houston City Council is one vote away from issuing a huge increase in water bills for residents.

Dan Patrick and marked the first major schism between the two chambers this legislative session. Ad“The Texas Senate stood for individuals, and I’m proud of you,” Patrick told senators. “The House stood for big business.”ERCOT is a nonprofit entity that manages the power grid and controls the prices power generators charge to retail electric providers, such as power companies and city utilities. Outgoing ERCOT CEO Bill Magness and PUC Chair Arthur D’Andrea say the cap was necessary to incentivize generators to send power to the grid. Still, the rift emerging between the House and Senate marks the most visible difference yet between the two chambers, which have largely avoided open conflict this session until now.

HOUSTON – With so many pipes busted during the storm, a lot of families are scared their next water bill will be sky high, but some customers might not have to pay the full amount. “Water everywhere, water just dripping down.”Gochman is not sure how much water or how long her pipes had been leaking before her ceiling collapsed, but she is concerned about the amount of her monthly water bill. According to the city of Houston’s Director of Public Works, Gochman and others like her should not panic. “Don’t’ stress we are going to encourage you to pay the same amount you paid for your last bill in January,” she said. After that, contact the number at the bottom of your water bill and ask how you can get the information to them.