For more than three weeks, seniors at the Jubilee at Texas Parkway senior living complex have been without a working elevator and now, city leaders are stepping demanding accountability.

After more than a week without a working elevator at Jubilee at Texas Parkway, management at the independent senior living complex has released a new statement addressing growing resident concerns and providing a clearer repair timeline.

It’s hard to see much of anything on the third floor of the Treemont Living Community in SW Houston. As you walk by, temporary lights lead your path. Deirdre McClain invited KPRC 2 to her unit to feel what residents have experienced since Hurricane Beryl knocked out power.