Lost documents after Texas flooding? Here’s how to replace them

Damage from Hill Country floods near Rio Vista Road in Hunt, Texas, on Sunday, July 13, 2025. (Copyright 2025 by KSAT - All rights reserved.)

Texans applying for FEMA assistance after the July storms and flooding will need to provide documentation such as proof of identity and residence. If important documents were lost or damaged during the disaster, there are several ways to get replacements.

To retrieve insurance information, contact your insurance company or agent and request a copy of your policy, including the Declaration Page and any settlement or denial letters. For vital records such as birth, death, marriage, or divorce certificates, you can order replacements through the Texas Department of State Health Services’ Vital Records website.

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If your driver’s license or state ID card was lost or destroyed, visit any Texas Department of Public Safety office or go online to request a replacement. Social Security cards can be replaced by applying online at SSA.gov or by submitting a printed application with proper ID at your local Social Security office. Only original or certified documents with official stamps or seals will be accepted; photocopies are not valid.

To replace a Medicare card, call Medicare at 800-633-4227, visit your local Social Security office, or log into MyMedicare.gov. For green cards, visit uscis.gov/i-90 and complete Form I-90 either online or by mail. Lost or stolen passports can be reported and replaced through the U.S. State Department at travel.state.gov. To get copies of past federal tax returns, visit the IRS website and submit Form 4506. Military service records can be requested through the National Archives at archives.gov.

For the latest updates on the recovery process in Texas, visit fema.gov/disaster/4879 and follow FEMA Region 6 on social media.

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