HOUSTON, Texas – Some parents in Texas are facing difficulties receiving past-due child support payments from the Texas Attorney General’s Office.
If you’re not familiar with the process, in Texas, one parent sends child support payments to the Attorney General’s Office, which then distributes the funds to the other parent.
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However, several parents report that they have not received their payments.
On Tuesday, July 1, a single mother contacted 2 Helps to ask if we were aware of ongoing issues within the Child Support Division.
“I called today to inquire why my June child support hadn’t been paid when my ex sent the payment 28 days ago. The woman on the phone told me they had been upgrading their system, so any payments received after June 1st were delayed,” the help desk ticket stated.
2 Investigates began looking into the matter and first checked Attorney General Ken Paxton’s social media accounts, where comment sections were filled with parents demanding answers about delayed child support payments.
“Any update on when our payments will be released? It’s been 3 freaking weeks and nothing,” one comment read.
Not seeing any response from the Attorney General’s office on social media or their website, KPRC 2 reporter Rilwan Balogun reached out to the AG’s office to ask about the delay.
Here is the statement from Attorney General Paxton’s office:
“The OAG has successfully launched ChAMP—short for Children Are My Priority—a case management and customer service system designed to upgrade legacy infrastructure with a secure, cloud-based solution that improves efficiency, streamlines case processing, and enhances the customer experience for Texas families. Since launching the new system last month, the OAG Child Support Division has disbursed over 1.5 million child support payments totaling more than $288 million to Texas families. Attorney General Paxton and the OAG will continue to prioritize innovation that ensures Texas children are supported and that families who rely on child support services receive payments quickly and efficiently. Customers with case-specific questions are encouraged to contact the Child Support Division at (800) 252-8014.”
While the AG’s office highlighted the number of payments successfully disbursed, they did not address how many families are still waiting for payments they depend on.
