If you or someone you know plays online video game, Fortnite, you may want to double check your account’s payment history. If you’ve fallen victim to unwanted Fortnite purchases between January 2017 and September 2022, you have a chance to get your money back.
The master-mind behind Fortnite, Epic Games, agreed to a $245 million settlement with the Federal Trade Commission (FTC) back in 2023 over allegations of dishonest billing practices. Since then, the FTC has sent out more than 1.5 million payments totaling nearly $200 million to Fortnite players who filed claims before February 2025.
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The refund process has reopened, giving eligible players and their parents or guardians until July 9th, 2025 to apply for compensation.
How to apply for a refund
To apply, visit www.fortniterefund.com/file-a-claim. You will need your claim number or Epic Account ID. If you don’t have a claim number, instructions to locate your Epic Account ID are here.
Important to remember: The FTC never charges fees or asks for payment information to process refunds. Beware of scams.
Who is eligible to apply?
You may apply for a refund if any of the following apply:
- You were charged for in-game currency or items you didn’t want between January 2017 and September 2022.
- Your child made charges to your credit card without your knowledge between January 2017 and November 2018.
- Your Fortnite account was locked between January 2017 and September 2022 after you disputed wrongful charges.
Applicants must be at least 18 years old to complete the claim form. If you are under 18, a parent or guardian must file the claim for you.
Refund payments and deadlines
The FTC is sending out nearly 1 million payments totaling more than $126 million to consumers who filed valid claims by February 14, 2025. Payments will be sent by check or PayPal, depending on the option selected during the claims process.
If you receive a check, be sure to cash it within 90 days. PayPal payments should be redeemed within 30 days.
If you filed a claim after February 14, 2025, no immediate action is needed. The FTC is still reviewing those claims and will provide updates in the future.
What you need to know
Filing a claim will not affect your Fortnite account or cause you to lose any purchased items.
Refund amounts will vary depending on the number of approved claims.
Currently, the refund process is limited to Fortnite players in the United States.
For questions or help with your claim, contact the refund administrator, Rust Consulting at 1-833-915-0880 or admin@fortniterefund.com.
The FTC remains committed to protecting consumers and promoting fair business practices. For more information on consumer rights or to report fraud, visit consumer.ftc.gov or ReportFraud.ftc.gov .
According to the FTC, Epic Games unlawfully charged players for in-game items and currency, allowed children to rack up unauthorized charges without parental consent, and even blocked some users who disputed wrongful charges from accessing their purchased content. As part of the settlement, Epic must now obtain positive consent before charging users and is banned from locking players out of their accounts for disputing charges.
