HOUSTON – You just bought your dream car and you’re driving off the lot, life is good, until that problem comes up.
Wait! How could this happen? It’s a brand new car?
Recommended Videos
The reality is, some new cars can come with a load of problems. That’s just part of how it works.
However, it’s your job to know what your rights are and what actions you can take.
First, let’s clear the air.
NO, you cannot take your vehicle back within three days for a full refund.
If a dealer lets you do that, consider yourself lucky! There’s no law in Texas that gives buyers an automatic right to return.
Here are the options you can explore. It’s important to remember that each option won’t work for every case!
Document every detail
This goes for just about every possible situation that might arise.
Keep a detailed record of the problems you’re experiencing, including dates, times, and any communications with the dealership or manufacturer. This documentation can be helpful if you need to escalate the issue.
Reach out to 2 Helps You
We’re with you every step of the way.
If you need help with a problem involving your vehicle, reach out to 2 Helps You to see if there’s specific resources available for your case.
Contact the dealership
Reach out to the dealership where you purchased the car. They should be your first point of contact for any issues, as they can provide assistance and may be responsible for repairs under warranty.
Review your warranty
Almost every new car comes with a warranty. The odds are if the issue pops up quickly, it’ll be covered by the warranty.
Check the warranty that came with your new car. Most new cars come with a manufacturer’s warranty that covers certain repairs and issues for a specified period or mileage.
Get a second opinion
If the dealership is unable to resolve the issue, consider getting a second opinion from another authorized service center or a trusted mechanic.
NOTE: Be careful not to authorize work that might void your warranty.
File a complaint
If you’re not satisfied with the dealership’s response, you can file a complaint with the Texas Department of Motor Vehicles (DMV) or the Better Business Bureau (BBB).
Consider Lemon Law
Texas has a Lemon Law that protects consumers who purchase new vehicles that have significant defects. If your car qualifies as a “lemon,” you may be entitled to a replacement or a refund. The law typically applies if the vehicle has a defect that affects its use, value, or safety and has not been repaired after a reasonable number of attempts.
Seek legal advice
If you believe your rights are being violated or if the situation is not being resolved, consider consulting with an attorney who specializes in consumer protection or automotive issues.
