BAY CITY, Texas – We first met Susan Dancer in February after she reached out to “2 Helps You” about how she and her family purchased a headstone in April 2023 for their late mother Jacqueline Dancer from a Houston headstone, but never received it.
PREVIOUS: ‘It’s been a nightmare:’ Houston families left without headstones after two-year wait
Since our reporting, Dancer said Stonecutters Monuments reached out to her family and was finally able to install her mother’s headstone.
“Before you guys got involved, we’d really lost hope,” said Dancer.
SEE ALSO: ‘We just want peace’: Family frustrated after waiting more than 2 years for headstone
Dancer tells KPRC 2 after our report, Stonecutters reached out the very next day letting them know a shipment was arriving.
“It’s relief and it is closure, and it is a place we can come together and visit and it, it is a fitting, honorable memorial to her life,” said Dancer.
Dancer’s mother passed away on May 19, 2022. The headstone, which was installed in the last week, remembers Jacqueline Dancer as “a loving mother, daughter, sister, wife and nana.”
Stonecutters previously told KPRC 2:
“From Oct. 2023 - 2024 we faced unforeseen challenges with production and shipping times due to the global shipping crisis. These challenges have impacted the entire industry due to the nature of the business. Regardless of the situation, we take full responsibility for ensuring all our families receive their monuments. We communicated the shipping challenges to the families and remade duplicate monuments for any family that was impacted by the supply chain disruption. All monuments are accounted for and are in transit or scheduled to arrive.”
However, Dancer said she was left in the dark for several months.
“Had they just communicated with us, if they really were trying to produce a stone that we paid for it, we would have avoided all the confusion and heartache,” said Dancer.
Dancer said her family spent the very last of her mother’s estate to have her grave marked.
“It is not just a piece of granite to us,” said Dancer. “We’ll be ever appreciative to you and the Channel 2 for covering this and seeing the heartache that’s in it. It could be something that could just be overlooked, and you guys really saw the human aspect of it and came to our defense and got to the bottom of it, and got our mother’s headstone delivered, and we’re just so grateful."
Other Families Still Await Headstone
We reached out to other families who also purchased headstones from Stonecutters and they tell us they are still waiting for theirs.
Back in February, we also interviewed Joan Ransom-Barnes who ordered a headstone for her late mother, Mertha Ransom.
She told us she does not believe she will receive a headstone for her late mother’s birthday on May 1.
