LISTEN: 911 calls connected to Lakewood Church shooter

" I have guns in my house, and I just don’t know how to approach this anymore.”

HOUSTON, Texas – The City of Conroe Police Department has released recordings of 911 calls to KPRC 2 Investigates in connection with Genesee Moreno, the woman who walked into Joel Osteen’s Lakewood Church and started shooting.

Conroe Police Department responded to KPRC 2, stating that it has reviewed calls for service related to Moreno. The review included calls that Moreno was either the “complainant” and/or a “suspect.”

RELATED: ‘Handled the calls appropriately’: Documents reveal police calls made involving Lakewood Church shooting suspect

The 21 calls uncovered by KPRC 2 Investigates date back to December 2019. They include calls from family concerned for Moreno, arguments with neighbors and even Moreno making claims against her now ex-husband.

911 Dispatcher: “So, what exactly is your ex-husband saying to you?”

Genesse Moreno: “Well, first of all, he’s texting me. So my numbers say that my professor. My, my philosophy professor? I go to school full time.”

In another call, Moreno claims that her ex-husband’s mother is harassing her.

Genesse Moreno: “His mom is harassing me, telling me that she wants me to go pick him up. So we need to work things out with him if they’re going to file kidnapping charges. Because I have my son and I’ve had him for three years.”

In a separate call, she says her ex-husband is acting as an FBI agent and communicating with her through her professor’s phone number.

Genesse Moreno: “Someone, an FBI agent is contacting me regarding my son and trying to find out where my son is, and wanting to make sure that my son is safe. It has to be him. And they’re using my professor’s phone number.”

In other calls, both Moreno and her neighbors called to lodge complaints against one another.

Neighbor: “She was playing vulgar rap on. She moved it from the driveway to the backyard in between our houses. I’m in the bathtub and I can hear every word.”

Some of those altercations turned physical. Moreno claims she was assaulted while her neighbor says Moreno sprayed her with a hose.

Neighbor: “She sprayed me down with a hose. We’ve had numerous problems with our nuisance in the neighborhood. And she said guns and everything else.”

That same neighbor telling police they feel the need for protection in a separate 911 call.

Neighbor: “Yeah, I’m just stressed to the max. My husband comes home, straps on a gun.”

Moreno: “Okay. If I go outside with my gun.”

911 Dispatcher: “No no no no no, don’t do that. Don’t get yourself in trouble. Just stay in the house.”

These are just a small snippet of the 911 calls provided by the Conroe Police Department.

You can listen the calls and follow the log below (NOTE: personal information has been redacted):

Dec. 27, 2019 at 4:55 p.m. - Welfare Check

Dec. 27, 2019, at 8:07 p.m. - Harassment

June 8, 2020, at 6:05 p.m. - Assist EMS/Fire

February 7, 2022, at 4:04 p.m. - Harassment

RELATED: ‘I’ve been through hell’: Neighbors say Lakewood Church shooter harassed, threatened them for years

February 7, 2022, at 8:14 p.m. -Harassment

June 15, 2022, at 11:55 a.m. - Harassment

June 18, 2022, at 12:55 p.m. - Harassment

July 1, 2022 at 9:43 p.m. - Information

July 4, 2022 at 9:12 p.m. - Threat

RELATED: Records reveal Lakewood Church shooter ‘physically attacked’ ex-husband, possible connection with megachurch

July 6, 2022 at 12:04 p.m. - Disorderly Conduct

July 19, 2022 at 10:41 p.m. - Information

August 12, 2022 at 11:35 p.m. - Threat

December 10, 2022 at 6:28 p.m. - Repossession

December 22, 2022 at 11:05 p.m. - Harassment (made in person)

January 9, 2023 at 10:46 p.m. - Information

RELATED: ‘We’re devastated’: Pastor Joel Osteen speaks following deadly Lakewood Church shooting

January 10, 2023 at 2:21 a.m. - Information

March 15, 2023 at 4:32 p.m. - Information

October 24, 2023 at 12:23 p.m. - Information

October 24, 2023 at 5:47 p.m. - Information

November 7, 2023 at 6 p.m. - Disturbance

February 11, 2024 at 3:47 p.m. - Agency assistance

February 12, 2024 at 11:22 p.m. - Information


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About the Authors

A graduate of the University of Houston-Downtown, Ana moved to H-Town from sunny southern California in 2015. In 2020, she joined the KPRC 2 digital team as an intern. Ana is a self-proclaimed coffee connoisseur, a catmom of 3, and an aquarium enthusiast. In her spare time, she's an avid video gamer and loves to travel.

Gage Goulding is an award-winning TV news reporter and anchor. A native of Pittsburgh, PA, he comes to Texas from Fort Myers, FL, where he covered some of the areas most important stories, including Hurricane Ian.

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