HOUSTON – Cell service provider, T-mobile, experienced a nationwide outage Monday evening that was estimated to have affected hundreds of thousands of customers.
Service-tracking website, Down Detector, noted outage reports in major U.S. cities including Houston, Dallas, New York, Miami, Atlanta, Chicago, Los Angeles, and more.
T-Mobile President of Technology Neville Ray tweeted that engineerings were working to resolve the “voice and data issue” that was affecting customers Monday afternoon. By early Tuesday morning, Ray tweeted that voice and text services had been restored.
Voice and text services are now restored. Thank you for your patience as we fixed the issues. We sincerely apologize for any and all inconveniences.— Neville (@NevilleRay) June 16, 2020
The Harris County Sheriff’s Office tweeted that 911 services were being affected during the outage.
HCSO officials told KPRC 2 that while the outage didn’t affect their call center, it did affect T-mobile customers who might try to call 911. There is no alternative number to call, officials said.
AT&T tweeted that while their network was operating normally, some customers were unable to reach people on other carriers.
Our network is operating normally, but it’s possible some customers are unable to reach people on other carriers’ networks. https://t.co/qPmjZnqEFA— AT&T News (@ATTNEWS) June 15, 2020
A spokesperson for Verizon said reports that service was down were false.
“Verizon’s network is performing well. We’re aware that another carrier is having network issues. Calls to and from that carrier may receive an error message,” officials wrote.