Multiple StubHub customers, including Dallas-area fan Benjamin Carlson, have had their World Cup tickets canceled just before matches despite purchasing them months in advance.
Dennis Hetu of Katy, Texas, filed complaints with the Texas Attorney General and plans to contact the FTC after StubHub canceled his $15,000-$20,000 World Cup ticket purchase for a Houston match.
The Texas Attorney General is investigating StubHub after widespread reports of last-minute cancellations of purchased 2026 FIFA World Cup tickets, leaving fans without tickets or viable replacements.
After weeks of complaints from frustrated fans, StubHub is being sued by customers who say the ticket reseller’s inability to fulfill orders crushed their dreams of going to World Cup.
More soccer fans have contacted 2 Helps You, saying they purchased World Cup tickets through StubHub, only to have them canceled before their game.
A Toronto teacher refused to give up after her World Cup tickets were canceled just days before kickoff, then she connected with 2 Helps You who delivered in the 11th hour
A Texas family says their dream of attending a FIFA World Cup match at Houston Stadium was shattered less than 24 hours before kickoff when they learned the tickets they purchased months earlier would not be delivered.
The World Cup has been delivering thrills on the pitch, but fans have flooded social media with complaints about tickets that never arrived, orders canceled at the last minute and hours spent trying to sort out problems between FIFA’s ticketing system and outside resale platforms.
A cybercrime crew stole then resold more than 900 digital tickets to Taylor Swift concerts and other pricey events.
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The ticket resale company StubHub is defending its pricing practices from a lawsuit filed by the attorney general for Washington, D.