Looking for a cemetery for a loved one? Here’s what families should know before buying a plot

HOUSTON – Choosing a final resting place for a loved one is one of the hardest decisions a family can make. It’s emotional, it’s permanent, and it’s something most people don’t want to think about until they have to. But as some Houston-area families have learned, doing a little homework ahead of time can make a huge difference, and help avoid even more heartache down the road.

Over the past few years, KPRC 2 has covered cases where basic cemetery responsibilities went wrong. In one report, an Humble man said a cemetery made his grief worse after placing his grandmother’s headstone on the wrong grave. In another investigation, a family said their loved one’s marker was placed in a disrespectful position. And in a separate case, relatives discovered the headstones in a cemetery didn’t match the records they’d held on to for more than 50 years.

• Man from Humble area says cemetery made his grief worse after putting his grandmother’s headstone on the wrong grave

Each story had a common theme: grieving families blindsided by mistakes they never imagined could happen.

So what can you do if you’re searching for a cemetery for a loved one, or thinking about purchasing a family plot for the future?

Experts say transparency and record-keeping should be high on your checklist. Families should feel comfortable asking to see burial maps, plot documents, rules for marker placement and what maintenance the cemetery is responsible for. If something feels off or you can’t get straight answers, it’s OK to move on.

And if you’re pre-purchasing a plot, there’s another layer you may not know about: cemetery plots sold in advance are regulated by the Texas Department of Banking (DOB). Because pre-sold plots are considered a financial transaction, the DOB oversees those sales and handles complaints.

• KPRC 2 Investigates: Woman says cemetery marker placement is disrespectful

So, if you run into an issue with a cemetery not honoring a contract or mishandling a pre-sold plot, the Texas Department of Banking is the place to file a formal complaint.

For families already dealing with loss, these issues can feel overwhelming. But knowing your rights, and knowing who regulates what, can help you navigate a process that’s emotional enough on its own.

If your family has experienced a similar issue, you’re not alone. And if you’re planning ahead, asking questions now can help ensure your loved one is honored with the dignity and care they deserve.