The woman at the helm of Houston Public Works (HPW) and the center of KPRC 2 Investigates 2-year-long DRAINED investigation into outrageous water bills, is stepping down.

Cable, electricity, gas.. if you want any of these things, you have to pay for them. But what if you used the service and never received a bill for them? Would you call the company to ask what you owe? How many times would you call? This is the same dilemma some Houston water customers are having. While many of you are feeling drained, stuck with exorbitant bills, we're hearing from other customers who say the city isn't charging them anything for water.

KPRC 2 Investigates has exposed systemic meter reading and water billing issues at the city of Houston's water department for the past 2 years. Just this month, the water department used ordinance changes City Council approved in December to wipe out hundreds of high balances.

When Andrea Harclerode contacted KPRC 2 Investigates last February, she had already been asking the Houston water department to help straighten out her meter and billing issues since 2019. A bill for more than $15,000 was the last straw. Three months after KPRC 2 investigative reporter Amy Davis got involved, the city finally resolved the issue.