If you get an unexpected high-water bill, one of the first things you should do is check your meter and make sure you don’t have a leak. But several of you have reached out to “2 Helps You” because you can’t get the lid off of your new meter box.

Brace yourselves, Houston! The next water rate increase is just around the corner, set to hit in 41 days.

Danielle Hurts, the only City of Houston employee ordered to pay restitution in the water line criminal corruption case, is asking for help. She’s seeking donations through a GoFundMe account. Hurts is one of 7 people indicted in the corruption scandal first uncovered in the KPRC 2 ‘DRAINED’ Investigation.

The first phase of Houston’s water bill improvement plan is nearing completion. However, instead of improvements, many customers are reporting higher bills than before the mayor’s promised changes.

We are hearing from dozens of Houston water bill customers who say they need help with sudden surprise bills. The KPRC 2 ‘DRAINED’ Investigation has been looking into water bill issues in Houston for 2+ years.

Houston Mayor John Whitmire committed to addressing the city’s water billing and meter reading issues, problems that were first exposed two years ago in the KPRC 2 ‘DRAINED’ Investigation. As the year-end deadline for his Water Bill Improvement Plan approaches, some Houston residents are experiencing new frustrations with their water bills.

People who live in Pinehurst say they feel like they’re being robbed and tell us the culprit is their MUD district.

Patrece Lee, the former Houston Public Works manager, admitted to lying to the inspector general's office about one of the emergency water repair contractors she awarded millions to being her relative.

A Vietnam veteran and his wife say a heavy weight has been lifted off their shoulders.

If you haven’t received your April water bill from the City of Houston, you may be pleasantly surprised. Several customers reached out to Investigative reporter Amy Davis curious about why they received credits to their bills. We are explaining why water customers are getting money back and what to look for on your own bill.

During a city council meeting Tuesday afternoon, newly-elected mayor John Whitmire addressed the ongoing water issues in Houston.

Water, water everywhere but not a drop to drink. That is the story of one family in Northside Village that has been dealing with flooding caused by a water main break for months now

The Houston mayor said his administration has a plan to address high water bill issues in our city. He made the announcement late Tuesday, the same day multiple Houston City Council members submitted a notice to place water bill relief on the city council agenda. This is all a result of KPRC 2′s DRAINED investigations.

Standing before Houston City Council Tuesday night, Niya Valentine said her water bill has been a headache.

Drained. That’s how Houston water customers said they feel after trying to get help from the city of Houston. They want explanations about inaccurate meter reads, huge water bills, and now dirty, murky water. KPRC 2 Investigates continues this search for answers with homeowners who say the city of Houston is failing their families.

Our KPRC 2 Investigates team has heard your complaints about your City of Houston water bills. These concerns include everything, from excessive water bills to outrageous and irregular meter readings. Customers are feeling “drained” and frustrated that there is no apparent recourse, and many are finding it hard to get answers from the city. It’s why all this week, the KPRC 2 Investigates team is taking a hard look at these issues and pushing city leaders for solutions.

Families in one Magnolia neighborhood are desperate for answers after they reported months of unreasonably high water bills.

KPRC 2 Investigates breaks down the zip codes with the most expensive water bills. Plus, we walk you through how to make sure your reading a water meter correctly.