INSIDER
We are hearing from dozens of Houston water bill customers who say they need help with sudden surprise bills. The KPRC 2 ‘DRAINED’ Investigation has been looking into water bill issues in Houston for 2+ years.
Houston Mayor John Whitmire committed to addressing the city’s water billing and meter reading issues, problems that were first exposed two years ago in the KPRC 2 ‘DRAINED’ Investigation. As the year-end deadline for his Water Bill Improvement Plan approaches, some Houston residents are experiencing new frustrations with their water bills.
People who live in Pinehurst say they feel like they’re being robbed and tell us the culprit is their MUD district.
Patrece Lee, the former Houston Public Works manager, admitted to lying to the inspector general's office about one of the emergency water repair contractors she awarded millions to being her relative.
If you haven’t received your April water bill from the City of Houston, you may be pleasantly surprised. Several customers reached out to Investigative reporter Amy Davis curious about why they received credits to their bills. We are explaining why water customers are getting money back and what to look for on your own bill.
During a city council meeting Tuesday afternoon, newly-elected mayor John Whitmire addressed the ongoing water issues in Houston.
Water, water everywhere but not a drop to drink. That is the story of one family in Northside Village that has been dealing with flooding caused by a water main break for months now
The Houston mayor said his administration has a plan to address high water bill issues in our city. He made the announcement late Tuesday, the same day multiple Houston City Council members submitted a notice to place water bill relief on the city council agenda. This is all a result of KPRC 2′s DRAINED investigations.
Drained. That’s how Houston water customers said they feel after trying to get help from the city of Houston. They want explanations about inaccurate meter reads, huge water bills, and now dirty, murky water. KPRC 2 Investigates continues this search for answers with homeowners who say the city of Houston is failing their families.
Our KPRC 2 Investigates team has heard your complaints about your City of Houston water bills. These concerns include everything, from excessive water bills to outrageous and irregular meter readings. Customers are feeling “drained” and frustrated that there is no apparent recourse, and many are finding it hard to get answers from the city. It’s why all this week, the KPRC 2 Investigates team is taking a hard look at these issues and pushing city leaders for solutions.
Families in one Magnolia neighborhood are desperate for answers after they reported months of unreasonably high water bills.
KPRC 2 Investigates breaks down the zip codes with the most expensive water bills. Plus, we walk you through how to make sure your reading a water meter correctly.
