If you get an unexpected high-water bill, one of the first things you should do is check your meter and make sure you don’t have a leak. But several of you have reached out to “2 Helps You” because you can’t get the lid off of your new meter box.

How much residents pay for water in Houston is a significant focus of the ongoing “Drained” investigation. The city may hire a consulting company to study its water rates.

It may not be summer, but with highs in the 80s this week and above-average temperatures next week, it’s time to prioritize hydration.

Brace yourselves, Houston! The next water rate increase is just around the corner, set to hit in 41 days.

A day after a water main broke in northwest Houston Thursday morning, flooding parts of the streets, restaurant and business owners are hoping to reopen their doors after a temporary setback.

Crews were seen making repairs to the water main break, but no details have been shared. We're also told several cars and businesses were flooded as a result.

Due to a power outage last Wednesday, affecting the city's Water Plant, Mayor Ralph Bennett is asking residents to adhere to water restrictions as part of its Drought Contingency Plan until further notice.

Did you know that Houston loses a staggering 32 billion gallons of water annually due to leaks?

A soggy situation in a neighborhood east of downtown Houston.

Several residents reached out to our Click2Houston Help Desk after experiencing long wait times to get water leaks fixed in their neighborhood.

There's a drainage issue in Kingwood that might take years to permanently fix. Not all sewer lines are connected to the city's main lines. This means the city has to come out every few days to empty them.

“Clean water is a basic necessity—families shouldn’t have to worry about bacteria or sewage in their water," said County Attorney Christian Menefee.

Residents reached out to KPRC 2 via our Help Desk, saying they have sent multiple reports to Houston Public Works, but to no avail.

After the snow and ice, residents in Porter experienced another "Brown Water Day." KPRC 2's Re'Chelle Turner first reported the issue weeks before but there's still something in the water.

After the snow and ice, residents in Porter experienced another "Brown Water Day." KPRC 2's Re'Chelle Turner first reported the issue weeks before but there's still something in the water.

Joseph Nerie had his bribery and tampering with government document felony charges dismissed after pleading guilty to a misdemeanor charge of offering a gift to a public servant.

In the face of extreme weather, such as freezing temperatures, renters may wonder if apartment management has the legal right to turn off water to residents.

If you’re scrambling to find a quick solution to insulating your pipes, all you need are three household items: a thick towel, duct tape, and a plastic bag.

Residents of the Woodridge Forest neighborhood in Porter are frustrated with brown, gritty water from their taps, affecting daily life and damaging appliances.

Residents in the Woodridge Forest area say the water discoloration has been a persistent problem and complaints filed appear to have fallen on deaf ears.

Oilfield wastewater injected underground is causing earthquakes and blowouts. Now, pilot projects are exploring whether this water could be treated and used to grow crops.

The city of Asheville has restored running water to most of its users nearly a month after Hurricane Helene damaged infrastructure and killed more than 200 people around the region.

Sen. Paul Bettencourt is asking a judge to look into a whistleblower's complaints after learning only one out of four water tanks are being used because the other three have rusted over.

If you’ve noticed a difference in your drinking water, officials say you don’t need to be worried.

The City of La Porte is under a boil water notice Thursday due to an extended outage related to a water main repair in their system.

I think we can all agree, it's hot in Houston. But thanks to a heat dome, it's even hotter this week.

It's been a challenging week for many Houston residents and businesses still grappling with power outages caused by Hurricane Beryl. Families have lost refrigerated items, adding to the list of challenges. Fortunately, several food and water distribution sites are available across the city to help those in need.

We are hearing more from one of the main people charged in the city of Houston contract corruption scandal. KPRC 2 Investigator Amy Davis was in court today for the latest developments in the case was first brought to light because of the KPRC ‘DRAINED’ Investigation.

Federal health officials say a Florida cucumber grower that used untreated water is one likely source of salmonella food poisoning that sickened nearly 450 people this spring.

A Lake Livingston Dam is now being watched for a “potential failure.” While the dam is more than 80 miles away from Houston, this could be a huge problem for millions of people.

Unfinished construction, trash, debris, and stagnant drainage water are some of the issues plaguing a fairly new southeast side community that people who live there say would otherwise be beautiful.

The city of Galveston is giving residents a heads-up after some have reportedly experienced discoloration in their drinking water.

💣 Shocking revelations have come to light about a corruption scandal involving waterline repair contracts in Houston. Investigative journalist Amy Davis with KPRC 2 Investigates has been at the forefront, uncovering the truth behind the shady deals that cost taxpayers millions of dollars.🔍 Several defendants have been charged with bribery, abuse of official capacity, and tampering with government documents. This case continues to unfold, and with ongoing investigations, more people may be implicated.

Residents of several Houston apartment complexes report they do not have water service since the storm hit last Thursday.

Drake and Kendrick WHO!? This beef between Charles Barkley and the city of Galveston is the only beef we need to be talking about!

A community in Fort Bend County says they have concerns about the taste and smell of the water.

KPRC 2's Deven Clarke went back to the Villa Capri community in Prairie View to hear from frustrated residents and a city official on what still needs to be done.

At the root of Houston's water bill crisis are tens of thousands of meter reading devices that are no longer functioning. More are failing every day. While Houston Public Works plans to replace the remote read devices on all 500,000 water meters, it is a slow process. We asked for the records to find out where they have already installed approximately 85,000. The water department won't alert you before they replace yours, and you may not even notice a difference when they do. In this video, we show you how you can tell if you have an old remote read sensor or a new one.

Cable, electricity, gas.. if you want any of these things, you have to pay for them. But what if you used the service and never received a bill for them? Would you call the company to ask what you owe? How many times would you call? This is the same dilemma some Houston water customers are having. While many of you are feeling drained, stuck with exorbitant bills, we're hearing from other customers who say the city isn't charging them anything for water.

KPRC 2 Investigates has exposed systemic meter reading and water billing issues at the city of Houston's water department for the past 2 years. Just this month, the water department used ordinance changes City Council approved in December to wipe out hundreds of high balances.

Investigations have been underway in Deer Park this week after reports of odors, dirty water, and dead fish in Patrick Bayou.

WHOA! Very high water in the Galveston area Friday morning

On the eve of a new year and a new administration, Houston water customers are hopeful Mayor John Whitmire will help get to the bottom of surging, unexplained water bills.

Water has piled up along a portion of Richmond Avenue in west Houston Sunday.

When KPRC 2 Investigates first exposed the conflicts of interest to the City of Houston city leaders told us they referred the allegations to the Office of Inspector General to investigate. Now, six weeks later Investigative reporter Amy Davis is explaining what that office does and does not do.

Five weeks after KPRC 2 Investigates uncovered questionable connections between businesses awarded millions in waterline repair jobs and city of Houston employees, we're digging deeper to show you what city leaders have done with the information.

To help with those water bill issues, we've set up a meet-up in front of City Hall to speak before the City Council on Tuesday at 2 p.m.

Residents living in the Sycamore Valley Subdivision near Charidges Court said the problem started early Saturday morning.

Where the city of Houston failed 92-year-old Navy veteran Jessie Lara, the people of Houston have stepped up to help.

Can you imagine trying to take a cold shower on a 100-degree day in Houston and all you get is a sprinkle of water from a shower head that just spits at you?

Researchers are still studying the chemical makeup of “produced water” from Permian Basin oil fields. But regulators say they’re ready to issue permits to discharge the water into rivers and creeks.

More than one dozen counties in our area are affected.

Within weeks, the tsunami-hit Fukushima Daiichi nuclear power plant is expected to start releasing treated radioactive wastewater into the sea, a highly contested plan facing fierce protests in and outside Japan.

Brown, smelly and dirty; that’s how homeowners in the Silver Glen community described their water, which they said was only getting worse.

Heads up, Katy residents! Your water may look different for the next couple of days.

If you’re on the road today you will need to avoid making a U-turn on the frontage road on I-69 at San Jacinto due to high water.

When Andrea Harclerode contacted KPRC 2 Investigates last February, she had already been asking the Houston water department to help straighten out her meter and billing issues since 2019. A bill for more than $15,000 was the last straw. Three months after KPRC 2 investigative reporter Amy Davis got involved, the city finally resolved the issue.

Residents in Sweeny say they have been complaining about the discoloration and quality of their drinking water for months.

Residents in Sweeny are furious over the quality of water throughout the city.

Sweeny city manager Lindsay Koskiniemi said they have received 56 complaints about the water since January.

KPRC 2 Investigates continues to look into your water bills that are draining so many customers.

The United Nations chief is urging the first world conference on water in more than 45 years to address the “21st century emergency” that is wasting the world’s most important resource and has left billions of people without clean water and basic sanitation.

Hundreds of Houston water customers who have paid their bills on time every month are getting slapped with enormous charges months later with no explanation. The KPRC 2 Investigates team is digging into the billing nightmares that are leaving customers “DRAINED.”

Water leaks and pipe breaks is an expensive problem in Houston. In our ‘DRAINED’ KPRC 2 Investigation we've learned the reason it often takes so long to fix these issues is because the city of Houston has wrong and outdated water pipe maps.

More than 30 livestock animals, including goats and cattle, were seized by rescuers from the Houston Humane Society at a Fort Bend County packing plant this week.

A survey was commissioned by the nonprofit organization Texas Water Trade and included responses from households in both rural border communities and in urban areas across Houston and Dallas-Fort Worth.

Residents at Lakecrest Village Apartments in northeast Houston are frustrated after they say they spent the holiday weekend without running water.

Renters at one Sugar Land apartment complex asked Amy Davis if their landlord can legally shut off the water to the entire complex to avoid damage to their pipes when freezing temperatures hit in the Houston area.

Residents in one Magnolia community are fed up with their ongoing water issues.

Residents who live within Harris County Municipal District No. 70 should use caution when using their water after officials said recent testing indicated potentially high levels of lead.

We’re getting a sneak peek inside the traveling water show coming to Katy with 35-thousand gallons of H20.

Many grocery chains are limiting bottled water purchases as the boil water notice continues across the Houston.

A Boil Water Notice was issued by the City of Houston Public Works Department Sunday that includes a portion of Fort Bend County, according to a news release.

The entire city of Houston has been placed under a boil water notice, effective immediately, city officials announced Sunday.

KPRC 2 Investigates is asking why water rates are skyrocketing and what we’re getting for the extra money we’re all paying.

Sparkling water is refreshing and flavorful, but dentists warn the refreshment might not be sparkling for your pearly whites.

Three areas with levels slightly above industry standards of Legionella bacterium were found in the Neuro-Psychiatric Center on the Ben Taub Hospital campus, according to Harris Health System.

Katy is asking its residents to conserve water.

The city of Houston has announced that it has entered Stage One of its drought contingency plan as of Tuesday.

Residents of the West Texas city of Odessa have been improvising emergency water supplies after a water system outage left them high and dry for days amid scorching heat, even as utility crews scrambled to restore normal service.

The City of Rosenberg said its water system will temporarily convert the disinfectant used in the water distribution system from chloramine to free chlorine. The conversion will begin on June 6, and continue through June 26.

City pools across the nation are dealing with staffing issues and struggling to find lifeguards for the summer.

If you’re anything like me, you love to travel. And after being inside for more than two years, I am absolutely ready to get back out there and visit some of my favorite cities.

Some people living near New Caney said they want answers about their water.

Some Houston residents are complaining that their drinking water has an odd odor.

Sugar Land water might smell and taste a bit different starting on March 1, authorities announced Tuesday.

A sample taken from the water supply in the Northgate Crossing Municipal Utility District No 1. tested positive for E. coli on Tuesday.

At a time when it seems like just about everything is more expensive, we want to warn you about potential sticker shock when it comes to your bills. You’ll probably be paying more for several of your utility bills this winter. Our KPRC 2 Investigates team is here with what you need to know to prepare.

For at least three weeks, and possibly longer, water, mostly likely tens of thousands of gallons, has been pouring out of a broken 12″ water main along Woodway Drive, near Winrock.

Just this week, a major Southern California water agency declared a water supply alert for the first time in seven years, and is asking residents to voluntarily conserve. Many of the state’s counties are already under a state of drought emergency.

If you’ve been scrolling around on social media this month, then you may have noticed that over the Fourth of July weekend, Facebook creator Mark Zuckerberg was riding on some sort of wakeboard on a lake with an American flag in tow.

For years, KPRC 2 Investigates has relentlessly reported on the safety of local drinking water and a toxic, cancer-causing chemical in our water supply.

Clean water is essential to a person's health and well-being.

The City of Houston council members voted to approve a proposed hike in water bills by a 12-4 vote.

Houston Mayor Sylvester Turner’s Office sent out a news release with a letter about the proposed City of Houston water and wastewater rate increase.

Right now TxDOT has closed the following location due to high water.

Natural disasters, whether it’s a vicious hurricane or a crippling winter storm, they force municipalities and agencies into management mode. While managing the unpredictable is challenging, the approach is straightforward.

Twenty-four hours a day, seven days a week, for approximately four weeks.

For twenty years, city of Houston residents have relied on 311 to get problems fixed.