“We can look at how they evaluate customer needs for where the mobile generation needs to go, including looking at their emergency operation plan and how it deals with this,” PUC Chairman Thomas Gleeson said.

PUC approves audit after accusations of overcharging and overspending

A recent survey by the Hobby School of Public Affairs reveals that Harris County voters are primarily concerned with electricity reliability, particularly holding CenterPoint Energy accountable for outages and infrastructure improvements.

A recent fatal crash where a 91-year-old man was hit and killed by a vehicle in a poorly lit area of Alief have many asking how can one prevent such things from happening.

CenterPoint Energy announced late Friday it would proceed with its long-disputed rate review, ongoing since August. Alongside this announcement, the energy company presented a proposal to increase rates, aiming to recover costs from its response to severe weather in May.

CenterPoint Energy has announced that it is monitoring the potential impacts of Hurricane Rafael across Texas, Louisiana and Mississippi.

As CenterPoint Energy continues to work on upgrading its infrastructure after the fallout of its Hurricane Beryl response, one Houston-area woman is worried the energy company might be cutting corners.

CenterPoint Energy has released the findings of an independent report that was conducted on the company’s response to Hurricane Beryl in July.

For the last three months, the people who live near a leaning power pole have been calling and calling and calling for help.

The PUC agreed to hear the company's arguments to dismiss the rate hearing.

For the last three months, the people who live near a leaning power pole have been calling and calling and calling for help.

The May derecho and Hurricane Beryl both packed powerful winds that left utility poles all across Southeast Texas leaning or even blown over.

This is the opportunity for the community to weigh in on how well CenterPoint Energy handled the Hurricane Beryl crisis. Feedback may also influence future electric rates.

On Thursday, KPRC 2′s Gage Goulding spoke with Jason Wells, the CEO of CenterPoint Energy. This was Wells’ first interview with a TV news station since the aftermaths of the May derecho and Hurricane Beryl.

During an exclusive interview with CenterPoint Energy’s CEO Jason Wells, KPRC 2′s Gage Goulding showed him a video of a woman who watched her sister gasp for air as she struggled to breathe during the massive power outage.

Following CenterPoint Energy CEO Jason Wells exclusive interview with KPRC 2′s Gage Goulding, KPRC 2′s Amy Davis brought in five Houston community members to gauge how they feel about Wells responses.

CenterPoint Energy CEO Jason Wells spoke with KPRC 2 in the first interview since Houston’s double whammy of natural disasters: a derecho in May and Hurricane Beryl in July. Click this story for the FULL transcripted interview.

This is the first TV interview CenterPoint CEO Jason Wells has done since the May derecho and Hurricane Beryl earlier this year.

Just days before Houstonians will be able to share their honest thoughts about CenterPoint Energy with the Texas Public Utilities Commission, the company’s top man has agreed to interview exclusively with KPRC 2′s Gage Goulding.

A new AI (artificial intelligence) technology is helping CenterPoint Energy manage which trees need to be trimmed and when.

Nearly three months after Hurricane Beryl left more than two million CenterPoint Energy customers in the dark, the Public Utility Commission (PUC) wants to hear directly from Houston residents.

CenterPoint Energy has announced that it has moved to the next phase of its Greater Houston Resiliency Initiative.

As Florida residents brace themselves for Hurricane Helene, which is expected to strengthen into a destructive storm, CenterPoint Energy says it's deploying dozens of internal and contract resources to assist in any emergency responses and recovery efforts.

As you receive your latest electric bill, you may notice it’s higher than usual. It’s not just the summer weather that may have caused the higher bill. This increase is due to a CenterPoint rate hike that took effect on September 1st. KPRC 2 Investigator Amy Davis explains what this means for you.

Residents in the Deer Park area are finally able to return home as progress is made on the pipeline fire that erupted after an SUV drove over a natural gas pipeline, causing an explosion.

KPRC 2's Bill Barajas takes your questions to the mayor of Deer Park after a gas line with natural gas liquid exploded Monday.

"We have heard the calls for change, and we are taking action now."

The Texas Public Utility Commission has yet again delayed a decision on CenterPoint Energy’s rates that we all pay on our electric bills.

From electric rates to power outages, it seems like we have heard a lot lately about CenterPoint Energy. In this week’s “Ask Amy” segment, investigative reporter Amy Davis answers a question from viewer Don Conger: ”Why are we stuck with CenterPoint? Why don’t they have any competition? Can they be fired?”

CenterPoint Energy provided an update on the company’s preparation efforts in Texas, Louisiana, and Mississippi ahead of Tropical Storm Francine.

Texas isn’t expected to take a direct hit when the storm makes landfall as a hurricane. But storm surge and dangerous winds are possible.

A north Houston homeowner says he called CenterPoint Energy almost weekly -- trying to get them to remove limbs that fell on a power line in July when Hurricane Beryl hit the area.

Officials with CenterPoint Energy has provided an update on the company’s preparation efforts ahead of Tropical Storm Francine.

You may have an opinion about the recent power outages after Hurricane Beryl or rate increases – now is your chance to have your voice heard. The Texas Public Utility Commission (PUC) is coming to Houston for a public workshop on Saturday, October 5th, at 9 AM.

Officials with CenterPoint Energy provided an update on the company’s preparation efforts ahead of potential impacts from a tropical system later this week.

CenterPoint Energy says they are monitoring weather forecasts and are preparing for potential impacts from the system in the Gulf of Mexico later this week.

If you live in an area serviced by CenterPoint or Texas-New Mexico Power, get ready to see a higher electric bill this month. Both companies have raised their rates starting September 1st. Some of you wrote us because you received a notification from your electric provider about the increase. KPRC 2′s Amy Davis explains what this will mean for your electric bill.

The Harris County Medical Examiner’s Office has confirmed that two more deaths are linked to Hurricane Beryl.

Who is responsible for picking up utility mess debris left behind? KPRC 2 Investigator Amy Davis works to find answers to your questions.

Hundreds of students walk underneath this power pole every day

After widespread of criticism over power outages during Hurricane Beryl, CenterPoint Energy is working to restore it’s image.

How is it that a city known as the “Energy Capital of the World” struggles to keep the lights on?

CenterPoint Energy continues to repair its infrastructure from a double punch of the May derecho followed by Hurricane Beryl. But their work is turning some heads in the process.

A judge has denied CenterPoint Energy’s request to dismiss their rate review. The company must now return to the table with city leaders to negotiate new rates that we all pay on our electric bill. Investigative reporter Amy Davis explains why CenterPoint is accused of overcharging all of us for years.

The saying “It takes an army to build something great” couldn’t be a better fit for the work being done to strengthen the CenterPoint Energy infrastructure.

This year alone, some Houstonians were left without power and air conditioning for days on end not once, but twice. First with the May derecho and then again in July with Hurricane Beryl.

CenterPoint Energy will be holding 16 open house events across the Houston area to elicit customer feedback on the company’s response to Hurricane Beryl as well as what the company can do better in future storm events.

As part of its August 15 deadline, CenterPoint took to social media touting its success saying it installed 640 stronger, more storm-resilient poles and trimmed/removed higher-risk vegetation from more than 900 power line miles.

CenterPoint Energy has asked a judge to dismiss its mandatory rate review that was already pending before Hurricane Beryl.

CenterPoint Energy is being investigated by the state and also answering to the Texas Public Utility Commission (PUC) for its response to the historic number of power outages in the Houston area from Hurricane Beryl.

Today is the deadline for CenterPoint to respond to allegations that it has overcharged customers for years. KPRC 2 Investigator Amy Davis has been following the developments on this case.

Texas has opened an investigation into a Houston area utility provider over allegations of fraud and misuse of taxpayer dollars during its botched response to Hurricane Beryl.

“My office is aware of concerning allegations regarding CenterPoint and how its conduct affected readiness during Hurricane Beryl, a storm that left millions of Texans without power,” Attorney General Ken Paxton said in a statement.

Many school districts are already back in session and Houston ISD is just a weekend away from its first day. However, with that in mind, some parents noticed some T.L.C. that needs to be done at some area schools and they’re taking their concerns right to the top.

Several cities, including Houston, are urging the Public Utility Commission to prevent CenterPoint from dropping its rate case, arguing the utility company is overcharging customers by up to $100 million annually. What are your thoughts on this issue? Share your comments below!

As if CenterPoint Energy hasn’t caused enough frustration across the Houston area, KPRC 2 viewers have reached out to us, saying they were told by the energy company that they may lose power—again.

CenterPoint Energy crews were out trimming, cutting and removing high risk vegetation in the Acres Home area as part of their new Greater Houston Resiliency Initiative.

CenterPoint Energy is expected to restore power to the area on Monday when KPRC 2's Rilwan Balogun was set to meet with a restaurant owner, however, neighboring business owners revealed the entire plaza has been without electricity.

“We have heard the calls for change, and we are taking action now," CenterPoint Energy President and CEO Jason Wells said in a statement.

University of Houston VP Ramana Krishnamoorti and CEO Jason Wells indicate that the costs incurred will eventually be passed to customers, either through a future rate increase or a state bailout.

Abbott met with CenterPoint Energy CEO Jason Wells and the Executive Vice President of Regulatory and Government Affairs, Jason Ryan, on Thursday to discuss their proposal to better respond to future severe weather events.

CenterPoint Energy plans to withdraw its 2024 rate case filing with the Public Utilities Commission of Texas (PUC).

As promised after Hurricane Beryl's historic number of power outages in the Houston area, CenterPoint debuts its new online tool for reporting and tracking power outages.

Texas’ Lt. Governor Dan Patrick criticized CenterPoint Energy for leasing massive rate-payer funded generators instead of mobile generators which could be used more effectively in emergency situations.

CenterPoint Energy’s executives have been at the front center by Texans after millions in the Houston area were left without power for more than a week -- even two weeks for some -- after Hurricane Beryl.

In an emailed statement to KPRC 2, CenterPoint says Lyanne Wilson, who served as Senior Vice President of Electric Business, "is no longer with the company."

“CenterPoint intends to increase their rates to recoup the cost of recovering from Hurricane Beryl, passing the cost on to the customer,” Senator Carol Alvarado said in a social media post. “That dog won’t hunt.”

Following Hurricane Beryl, Senator Ted Cruz has written a letter to CenterPoint CEO Jason Wells, where he reiterated his call for an after-action report from the company about what went wrong and what the company will do to improve its response in the future.

Centerpoint’s CEO Jason Wells’ testimony comes a week after he met with the Texas Public Utility Committee (PUC) where he apologized to Houstonians. Today, we can expect Wells to double-down on initial action plans to increase resiliency.

Lawmakers in Austin are planning to question leaders of CenterPoint Energy on the company’s performance in the immediate aftermath of Hurricane Beryl in a hearing scheduled for Monday.

The President and Chief Executive Officer of CenterPoint Energy, Jason Wells, sent a letter to customers apologizing for the company’s response during Hurricane Beryl.

People in the Almeda Plaza neighborhood say they don’t want to hear apologies and promises from CenterPoint. They say actions speak louder than words.

On Monday, lawmakers in Austin are planning to question leaders for CenterPoint Energy on the company’s performance in the immediate aftermath of Hurricane Beryl.

After the energy giant faced scrutiny for getting rid of its online outage tracker, CenterPoint Energy says it'll be unveiling a new, online and cloud-based outage tracker as it works to improve communication with customers.

The PUC is getting ready to launch an online public survey for residents and businesses.

Jason Wells told regulators the company will launch a new outage tracker by Aug. 1. It will also trim more tree limbs near power lines and hire an executive to focus on emergency response.

Earlier this week, the Governor had a lot of tough talk for CenterPoint Energy.

“It’s been painful to watch the elderly population in Houston suffer without electricity during these devastating storms,” said Megan.

A Montrose restaurant owner who is part of a class-action lawsuit suing CenterPoint because of the recent power outages, is speaking to us about the impact having no power for days had on our local food industry.

The sweltering heat claimed the lives of many people who were without power after Hurricane Beryl.

A $50,000 bond was set during a man’s first court appearance after being accused of threatening CenterPoint Energy employees and assaulting police officers on Tuesday.

A news conference will be held Thursday afternoon at the Four Seasons Hotel regarding CenterPoint’s transparency connected to Hurricane Beryl.

Hurricane Beryl ripped down powerlines all over Houston. But what about the powerlines that already had overgrown trees and branches in the way? It didn't help the situation! KPRC 2 Investigator Amy Davis looks into who is supposed to clear out tree branches around powerlines and what you can do if you have the same issues in your neighborhood.

Repairing electricity infrastructure after storms usually costs customers. So could strengthening it before the next weather event.

In the aftermath of Hurricane Beryl, new details are surfacing involving a lawsuit where several private citizens are suing CenterPoint Energy for loss, pain and suffering during and after the storm.

CenterPoint Energy says it has now restored power to 98% of customers impacted by Hurricane Beryl.

Hurricane Beryl has left many Houston residents without power, and a recent photo of CenterPoint Energy's CEO in front of a thermostat set to 70°F has sparked outrage.

Houston’s prolonged outages following Hurricane Beryl has some fed-up and frustrated residents taking out their anger on repair workers who are trying to restore power across the city.

The company says it is on track to restore power to 98% of customers by Wednesday and all remaining customers who can receive power by Friday.

After Hurricane Beryl, frustrations and angers grew in Texans as millions went without power for several days -- and tens of thousands are still out.

The Public Utility Commission of Texas has launched an investigation into CenterPoint Energy's handling of Hurricane Beryl. Gov. Greg Abbott criticized the company's repeated failures, despite their claim of restoring power to 92% of affected customers. Houston residents continue to struggle with power outages, leading to heat-related illnesses and carbon monoxide poisoning. Mayor Whitmire has extended the disaster declaration, and a crucial meeting with CenterPoint is set for July 25.

The Public Utility Commission of Texas has launched an investigation into CenterPoint Energy's handling of Hurricane Beryl. Gov. Greg Abbott criticized the company's repeated failures, despite their claim of restoring power to 92% of affected customers. Houston residents continue to struggle with power outages, leading to heat-related illnesses and carbon monoxide poisoning. Mayor Whitmire has extended the disaster declaration, and a crucial meeting with CenterPoint is set for July 25.

"They’ll finally listen once we’ve reacted loud enough, freedom of speech does nothing, lobotomies do a lot." the woman said in a series of posts on social media.

As conversations over accountability with local, and state leadership as well as with CenterPoint Energy continue, new satellite images are giving a sobering look at the massive power outages, caused by Beryl.

The company says it is on track to restore power to 98% of customers by Wednesday and all remaining customers who can receive power by Friday.

On Monday, for the second time in a week, CenterPoint put up its Vice President of Regulatory Policy, Brad Tutunjian, for interviews.

The Houston area’s main utility company says it expects to have power restored to most residents by Wednesday.

Texas Governor Greg Abbott did not pull any punches Sunday afternoon in going after CenterPoint for their failures in getting the lights back on for Houstonians as well as hundreds of thousands of others in the area.

The Buzbee Law Firm announced that it will file a class-action case Monday against Centerpoint Energy on behalf of several Houston area restaurants.

If you’re one of the millions of Houston residents who had their food spoiled because of the power outages, you might be trying to get rid of the dead animal smell in your fridge. Here are some tips on how you can do so. What tricks have you tried to get rid of the smell?