We’ve heard from more of you who are dealing with issues of repeat power outages. You are looking for answers from CenterPoint Energy. KPRC 2 Investigates reporter Amy Davis is answering your questions and has what you need to know.
For weeks, residents in the Briargrove neighborhood were left with questions and carefully navigating around massive utility poles that appeared seemingly out of nowhere on streets, sidewalks, and even lawns.
Experiencing appliance troubles after a power surge? We’ve got you covered! Check out our answers to the most common questions to help you navigate the issue
If you find out it was damaged by the utility company supplying electricity to your home, you might expect them to pay for the damages. It’s why a lot of people are frustrated when CenterPoint Energy denies claims to pay up.
CenterPoint Energy says they are making preparations and keeping an eye on a system that could develop later this week in the Gulf.
Houston police have not disclosed what led up to the incident, but said they are investigating a deadly officer-involved shooting involving a barricaded suspect, and no officers were hurt.
Tony Gardner, senior vice president and chief customer officer with CenterPoint Energy, recently stopped by Houston Life to chat about hurricane preparedness.
Despite millions invested in infrastructure improvements, Greater Houston residents experience twice as many power outages as the national average, with five areas particularly vulnerable to frequent service disruptions.
Last year’s frequent power outages in the Greater Houston area prompted a KPRC 2 investigation, revealing significant service improvements in 2025 after formal complaints were filed with the Public Utility Commission (PUC).
This investment promises to install automation devices, replace 130,000 storm-resistant poles, and significantly reduce outages by 1 billion minutes.
The storms have cleared out of Southeast Texas, but CenterPoint and Entergy crews are still working to restore power to thousands of customers across the area. You can track real-time outage numbers and restoration updates below.
After widespread criticism over power outages during last year’s severe weather events, CenterPoint Energy says it’s made major strides to improve resiliency and better serve customers this hurricane season.
After KPRC 2 aired a story about a group of Rice Military homeowners left with a nearly $20,000 repair bill after an 18-wheeler brought down power lines in their neighborhood, another viewer reached out saying the exact same thing happened to him.
Imagine losing power for nearly a week not because of a storm, but possibly because of a truck.
The storms have cleared out of Southeast Texas, but CenterPoint and Entergy crews are still working to restore power to thousands of customers across the area. You can track real-time outage numbers and restoration updates below.
Power outages hit 165K in Houston from overnight storm. CenterPoint Energy restores 90%, but Humble area residents face ongoing issues.
On Saturday, CenterPoint Energy is sponsoring what is said to be “the largest hurricane preparedness event in Texas” with a safety expo at the George R. Brown Convention Center.
With the summer heatwave coming in hot (no pun intended), ERCOT is expecting peak demand for residents looking to cool off. Its dashboard forecasts to shatter last year's records and potentially threaten the all-time demand record.
Preparing now for potential power outages ahead of the next storm can reduce the risk of being stranded without food, water, or power for days.
CenterPoint Energy has initiated the installation of over 100 weather stations across Houston as part of its Greater Houston Resiliency Initiative.
TRAFFIC ALERT: CenterPoint Energy said the main lanes of I-10 near West Sam Houston Tollway will be closed off April 26-27 "to strengthen the resiliency of our electric transmission lines."
KPRC 2's meteorologist Justin Stapleton reports on strong winds and fire risks in Texas, along with upcoming weather changes.
The Electric Reliability Council of Texas (ERCOT) has given the approval for CenterPoint Energy to move ahead with a proposal to utilize 15 large emergency generation units to help address the state’s generation shortfall concerns.
All Texans connected to the state grid will now pay for the generators rather than just CenterPoint customers.
CenterPoint Energy has responded to customer concerns regarding significant increases in their natural gas bills, clarifying that the rise is due to the ‘Gas Cost Adjustment’ and not a new fee.
A North Houston woman is sounding the alarm after receiving a shocking gas bill that’s more than double what she typically pays.
With extreme weather conditions forecasted yet again in Houston, along with ERCOT issuing its weather watch, CenterPoint Energy is preparing for any type of emergency response that may come up.
CenterPoint Energy is investing $5.75 billion in a Systemwide Resiliency Plan to enhance Houston's power grid against extreme weather events such as hurricanes, floods, and winter storms.
Houston’s main electrical company backed off plans to raise rates after facing sharp criticism for its response to massive power outages after Hurricane Beryl.
The good thing is, CenterPoint is reporting thousands of customers' power restored in the last 24 hours compared to how many outages they've seen.
Snow came down on Galveston Island after a night of strong winds, sleet, and icy conditions.
CenterPoint Energy is proactively preparing for a significant winter storm expected to impact the Greater Houston area starting Monday evening.
CenterPoint Energy is activating its cold weather action plan in anticipation of an Arctic cold front projected to bring ice and snow to Houston.
As Texas prepares for potential cold weather this winter, experts are highlighting the state’s progress in renewable energy and identifying areas where challenges remain.
As the Texas legislature kicks off the 89th session, lawmakers have introduced more than 2,400 bills across both the House and Senate. There was a flurry of bills filed November 12, 2024, the first day lawmakers could file.
As temperatures drop across Houston and the surrounding areas, CenterPoint Energy’s Senior Vice President of Natural Gas Business, Richard Leger, assures residents that the company is well-prepared to handle the challenges of winter weather.
As the winter chill sets in, Texans are questioning whether the state's power grid is prepared to handle the cold months ahead.
The Electric Reliability Council of Texas (ERCOT) has issued a Weather Watch over the next five days, as cold temperatures are anticipated across the state.
As Southern residents prepare for potential severe weather this weekend and a major cold snap next week, many are wondering how CenterPoint is preparing to keep power on for millions in Texas.
“We’re continuing to monitor the line of storms and threat of severe weather expected in the Greater Houston area overnight on Christmas Eve," CenterPoint Energy Meteorology Manager Matt Lanza said in a statement.
As we head into winter, CenterPoint Energy wants to make sure Houston and the surrounding areas are ready for anything Mother Nature throws our way.
Extreme weather is making power outages longer and more frequent across the U.S. People with health conditions who depend on medical devices powered by electricity are particularly vulnerable.
“We can look at how they evaluate customer needs for where the mobile generation needs to go, including looking at their emergency operation plan and how it deals with this,” PUC Chairman Thomas Gleeson said.
A recent survey by the Hobby School of Public Affairs reveals that Harris County voters are primarily concerned with electricity reliability, particularly holding CenterPoint Energy accountable for outages and infrastructure improvements.
A recent fatal crash where a 91-year-old man was hit and killed by a vehicle in a poorly lit area of Alief have many asking how can one prevent such things from happening.
CenterPoint Energy announced late Friday it would proceed with its long-disputed rate review, ongoing since August. Alongside this announcement, the energy company presented a proposal to increase rates, aiming to recover costs from its response to severe weather in May.
CenterPoint Energy has announced that it is monitoring the potential impacts of Hurricane Rafael across Texas, Louisiana and Mississippi.
As CenterPoint Energy continues to work on upgrading its infrastructure after the fallout of its Hurricane Beryl response, one Houston-area woman is worried the energy company might be cutting corners.
CenterPoint Energy has released the findings of an independent report that was conducted on the company’s response to Hurricane Beryl in July.
For the last three months, the people who live near a leaning power pole have been calling and calling and calling for help.
The PUC agreed to hear the company's arguments to dismiss the rate hearing.
For the last three months, the people who live near a leaning power pole have been calling and calling and calling for help.
This is the opportunity for the community to weigh in on how well CenterPoint Energy handled the Hurricane Beryl crisis. Feedback may also influence future electric rates.
On Thursday, KPRC 2′s Gage Goulding spoke with Jason Wells, the CEO of CenterPoint Energy. This was Wells’ first interview with a TV news station since the aftermaths of the May derecho and Hurricane Beryl.
During an exclusive interview with CenterPoint Energy’s CEO Jason Wells, KPRC 2′s Gage Goulding showed him a video of a woman who watched her sister gasp for air as she struggled to breathe during the massive power outage.
Following CenterPoint Energy CEO Jason Wells exclusive interview with KPRC 2′s Gage Goulding, KPRC 2′s Amy Davis brought in five Houston community members to gauge how they feel about Wells responses.
CenterPoint Energy CEO Jason Wells spoke with KPRC 2 in the first interview since Houston’s double whammy of natural disasters: a derecho in May and Hurricane Beryl in July. Click this story for the FULL transcripted interview.
This is the first TV interview CenterPoint CEO Jason Wells has done since the May derecho and Hurricane Beryl earlier this year.
Just days before Houstonians will be able to share their honest thoughts about CenterPoint Energy with the Texas Public Utilities Commission, the company’s top man has agreed to interview exclusively with KPRC 2′s Gage Goulding.
Nearly three months after Hurricane Beryl left more than two million CenterPoint Energy customers in the dark, the Public Utility Commission (PUC) wants to hear directly from Houston residents.
As Florida residents brace themselves for Hurricane Helene, which is expected to strengthen into a destructive storm, CenterPoint Energy says it's deploying dozens of internal and contract resources to assist in any emergency responses and recovery efforts.
As you receive your latest electric bill, you may notice it’s higher than usual. It’s not just the summer weather that may have caused the higher bill. This increase is due to a CenterPoint rate hike that took effect on September 1st. KPRC 2 Investigator Amy Davis explains what this means for you.
Residents in the Deer Park area are finally able to return home as progress is made on the pipeline fire that erupted after an SUV drove over a natural gas pipeline, causing an explosion.
The Texas Public Utility Commission has yet again delayed a decision on CenterPoint Energy’s rates that we all pay on our electric bills.
From electric rates to power outages, it seems like we have heard a lot lately about CenterPoint Energy. In this week’s “Ask Amy” segment, investigative reporter Amy Davis answers a question from viewer Don Conger: ”Why are we stuck with CenterPoint? Why don’t they have any competition? Can they be fired?”
CenterPoint Energy provided an update on the company’s preparation efforts in Texas, Louisiana, and Mississippi ahead of Tropical Storm Francine.
Texas isn’t expected to take a direct hit when the storm makes landfall as a hurricane. But storm surge and dangerous winds are possible.
A north Houston homeowner says he called CenterPoint Energy almost weekly -- trying to get them to remove limbs that fell on a power line in July when Hurricane Beryl hit the area.
Officials with CenterPoint Energy has provided an update on the company’s preparation efforts ahead of Tropical Storm Francine.
You may have an opinion about the recent power outages after Hurricane Beryl or rate increases – now is your chance to have your voice heard. The Texas Public Utility Commission (PUC) is coming to Houston for a public workshop on Saturday, October 5th, at 9 AM.
Officials with CenterPoint Energy provided an update on the company’s preparation efforts ahead of potential impacts from a tropical system later this week.
CenterPoint Energy says they are monitoring weather forecasts and are preparing for potential impacts from the system in the Gulf of Mexico later this week.
If you live in an area serviced by CenterPoint or Texas-New Mexico Power, get ready to see a higher electric bill this month. Both companies have raised their rates starting September 1st. Some of you wrote us because you received a notification from your electric provider about the increase. KPRC 2′s Amy Davis explains what this will mean for your electric bill.
The Harris County Medical Examiner’s Office has confirmed that two more deaths are linked to Hurricane Beryl.
Who is responsible for picking up utility mess debris left behind? KPRC 2 Investigator Amy Davis works to find answers to your questions.
Hundreds of students walk underneath this power pole every day
