CenterPoint Energy has responded to customer concerns regarding significant increases in their natural gas bills, clarifying that the rise is due to the ‘Gas Cost Adjustment’ and not a new fee.

There’s not a simple answer to this question.

A North Houston woman is sounding the alarm after receiving a shocking gas bill that’s more than double what she typically pays.

With extreme weather conditions forecasted yet again in Houston, along with ERCOT issuing its weather watch, CenterPoint Energy is preparing for any type of emergency response that may come up.

CenterPoint Energy is investing $5.75 billion in a Systemwide Resiliency Plan to enhance Houston's power grid against extreme weather events such as hurricanes, floods, and winter storms.

Houston’s main electrical company backed off plans to raise rates after facing sharp criticism for its response to massive power outages after Hurricane Beryl.

The good thing is, CenterPoint is reporting thousands of customers' power restored in the last 24 hours compared to how many outages they've seen.

CenterPoint and Entergy are preparing to manage power outages in the Greater Houston area due to a winter storm.

Snow came down on Galveston Island after a night of strong winds, sleet, and icy conditions.

“Cars, trucks, vehicles, and power poles are not a good mix,” said Logan Anderson, spokesperson for CenterPoint Energy.

CenterPoint Energy is proactively preparing for a significant winter storm expected to impact the Greater Houston area starting Monday evening.

CenterPoint Energy is activating its cold weather action plan in anticipation of an Arctic cold front projected to bring ice and snow to Houston.

As Texas prepares for potential cold weather this winter, experts are highlighting the state’s progress in renewable energy and identifying areas where challenges remain.

As the Texas legislature kicks off the 89th session, lawmakers have introduced more than 2,400 bills across both the House and Senate. There was a flurry of bills filed November 12, 2024, the first day lawmakers could file.

Since the catastrophic 2021 winter storm that left millions without power, Texas has been striving to strengthen its power grid against extreme weather.

As temperatures drop across Houston and the surrounding areas, CenterPoint Energy’s Senior Vice President of Natural Gas Business, Richard Leger, assures residents that the company is well-prepared to handle the challenges of winter weather.

As the winter chill sets in, Texans are questioning whether the state's power grid is prepared to handle the cold months ahead.

This week, we're exploring this additional hike CenterPoint Energy wants you to pay on your monthly bill.

The Electric Reliability Council of Texas (ERCOT) has issued a Weather Watch over the next five days, as cold temperatures are anticipated across the state.

Houston, get ready to get cold!

As Southern residents prepare for potential severe weather this weekend and a major cold snap next week, many are wondering how CenterPoint is preparing to keep power on for millions in Texas.

“We’re continuing to monitor the line of storms and threat of severe weather expected in the Greater Houston area overnight on Christmas Eve," CenterPoint Energy Meteorology Manager Matt Lanza said in a statement.

As we head into winter, CenterPoint Energy wants to make sure Houston and the surrounding areas are ready for anything Mother Nature throws our way.

The Public Utility Commission of Texas (PUC) has released its report on CenterPoint Energy’s response to Hurricane Beryl.

Extreme weather is making power outages longer and more frequent across the U.S. People with health conditions who depend on medical devices powered by electricity are particularly vulnerable.

“We can look at how they evaluate customer needs for where the mobile generation needs to go, including looking at their emergency operation plan and how it deals with this,” PUC Chairman Thomas Gleeson said.

PUC approves audit after accusations of overcharging and overspending

A recent survey by the Hobby School of Public Affairs reveals that Harris County voters are primarily concerned with electricity reliability, particularly holding CenterPoint Energy accountable for outages and infrastructure improvements.

A recent fatal crash where a 91-year-old man was hit and killed by a vehicle in a poorly lit area of Alief have many asking how can one prevent such things from happening.

CenterPoint Energy announced late Friday it would proceed with its long-disputed rate review, ongoing since August. Alongside this announcement, the energy company presented a proposal to increase rates, aiming to recover costs from its response to severe weather in May.

CenterPoint Energy has announced that it is monitoring the potential impacts of Hurricane Rafael across Texas, Louisiana and Mississippi.

As CenterPoint Energy continues to work on upgrading its infrastructure after the fallout of its Hurricane Beryl response, one Houston-area woman is worried the energy company might be cutting corners.

CenterPoint Energy has released the findings of an independent report that was conducted on the company’s response to Hurricane Beryl in July.

For the last three months, the people who live near a leaning power pole have been calling and calling and calling for help.

The PUC agreed to hear the company's arguments to dismiss the rate hearing.

For the last three months, the people who live near a leaning power pole have been calling and calling and calling for help.

The May derecho and Hurricane Beryl both packed powerful winds that left utility poles all across Southeast Texas leaning or even blown over.

This is the opportunity for the community to weigh in on how well CenterPoint Energy handled the Hurricane Beryl crisis. Feedback may also influence future electric rates.

On Thursday, KPRC 2′s Gage Goulding spoke with Jason Wells, the CEO of CenterPoint Energy. This was Wells’ first interview with a TV news station since the aftermaths of the May derecho and Hurricane Beryl.

During an exclusive interview with CenterPoint Energy’s CEO Jason Wells, KPRC 2′s Gage Goulding showed him a video of a woman who watched her sister gasp for air as she struggled to breathe during the massive power outage.

Following CenterPoint Energy CEO Jason Wells exclusive interview with KPRC 2′s Gage Goulding, KPRC 2′s Amy Davis brought in five Houston community members to gauge how they feel about Wells responses.

CenterPoint Energy CEO Jason Wells spoke with KPRC 2 in the first interview since Houston’s double whammy of natural disasters: a derecho in May and Hurricane Beryl in July. Click this story for the FULL transcripted interview.

This is the first TV interview CenterPoint CEO Jason Wells has done since the May derecho and Hurricane Beryl earlier this year.

Just days before Houstonians will be able to share their honest thoughts about CenterPoint Energy with the Texas Public Utilities Commission, the company’s top man has agreed to interview exclusively with KPRC 2′s Gage Goulding.

A new AI (artificial intelligence) technology is helping CenterPoint Energy manage which trees need to be trimmed and when.

Nearly three months after Hurricane Beryl left more than two million CenterPoint Energy customers in the dark, the Public Utility Commission (PUC) wants to hear directly from Houston residents.

CenterPoint Energy has announced that it has moved to the next phase of its Greater Houston Resiliency Initiative.

As Florida residents brace themselves for Hurricane Helene, which is expected to strengthen into a destructive storm, CenterPoint Energy says it's deploying dozens of internal and contract resources to assist in any emergency responses and recovery efforts.

As you receive your latest electric bill, you may notice it’s higher than usual. It’s not just the summer weather that may have caused the higher bill. This increase is due to a CenterPoint rate hike that took effect on September 1st. KPRC 2 Investigator Amy Davis explains what this means for you.

Residents in the Deer Park area are finally able to return home as progress is made on the pipeline fire that erupted after an SUV drove over a natural gas pipeline, causing an explosion.

KPRC 2's Bill Barajas takes your questions to the mayor of Deer Park after a gas line with natural gas liquid exploded Monday.

"We have heard the calls for change, and we are taking action now."

The Texas Public Utility Commission has yet again delayed a decision on CenterPoint Energy’s rates that we all pay on our electric bills.

From electric rates to power outages, it seems like we have heard a lot lately about CenterPoint Energy. In this week’s “Ask Amy” segment, investigative reporter Amy Davis answers a question from viewer Don Conger: ”Why are we stuck with CenterPoint? Why don’t they have any competition? Can they be fired?”

CenterPoint Energy provided an update on the company’s preparation efforts in Texas, Louisiana, and Mississippi ahead of Tropical Storm Francine.

Texas isn’t expected to take a direct hit when the storm makes landfall as a hurricane. But storm surge and dangerous winds are possible.

A north Houston homeowner says he called CenterPoint Energy almost weekly -- trying to get them to remove limbs that fell on a power line in July when Hurricane Beryl hit the area.

Officials with CenterPoint Energy has provided an update on the company’s preparation efforts ahead of Tropical Storm Francine.

You may have an opinion about the recent power outages after Hurricane Beryl or rate increases – now is your chance to have your voice heard. The Texas Public Utility Commission (PUC) is coming to Houston for a public workshop on Saturday, October 5th, at 9 AM.

Officials with CenterPoint Energy provided an update on the company’s preparation efforts ahead of potential impacts from a tropical system later this week.

CenterPoint Energy says they are monitoring weather forecasts and are preparing for potential impacts from the system in the Gulf of Mexico later this week.

If you live in an area serviced by CenterPoint or Texas-New Mexico Power, get ready to see a higher electric bill this month. Both companies have raised their rates starting September 1st. Some of you wrote us because you received a notification from your electric provider about the increase. KPRC 2′s Amy Davis explains what this will mean for your electric bill.

The Harris County Medical Examiner’s Office has confirmed that two more deaths are linked to Hurricane Beryl.

Who is responsible for picking up utility mess debris left behind? KPRC 2 Investigator Amy Davis works to find answers to your questions.

Hundreds of students walk underneath this power pole every day

After widespread of criticism over power outages during Hurricane Beryl, CenterPoint Energy is working to restore it’s image.

How is it that a city known as the “Energy Capital of the World” struggles to keep the lights on?

CenterPoint Energy continues to repair its infrastructure from a double punch of the May derecho followed by Hurricane Beryl. But their work is turning some heads in the process.

A judge has denied CenterPoint Energy’s request to dismiss their rate review. The company must now return to the table with city leaders to negotiate new rates that we all pay on our electric bill. Investigative reporter Amy Davis explains why CenterPoint is accused of overcharging all of us for years.

The saying “It takes an army to build something great” couldn’t be a better fit for the work being done to strengthen the CenterPoint Energy infrastructure.

This year alone, some Houstonians were left without power and air conditioning for days on end not once, but twice. First with the May derecho and then again in July with Hurricane Beryl.

CenterPoint Energy will be holding 16 open house events across the Houston area to elicit customer feedback on the company’s response to Hurricane Beryl as well as what the company can do better in future storm events.

As part of its August 15 deadline, CenterPoint took to social media touting its success saying it installed 640 stronger, more storm-resilient poles and trimmed/removed higher-risk vegetation from more than 900 power line miles.

CenterPoint Energy has asked a judge to dismiss its mandatory rate review that was already pending before Hurricane Beryl.

CenterPoint Energy is being investigated by the state and also answering to the Texas Public Utility Commission (PUC) for its response to the historic number of power outages in the Houston area from Hurricane Beryl.

Today is the deadline for CenterPoint to respond to allegations that it has overcharged customers for years. KPRC 2 Investigator Amy Davis has been following the developments on this case.

Texas has opened an investigation into a Houston area utility provider over allegations of fraud and misuse of taxpayer dollars during its botched response to Hurricane Beryl.

“My office is aware of concerning allegations regarding CenterPoint and how its conduct affected readiness during Hurricane Beryl, a storm that left millions of Texans without power,” Attorney General Ken Paxton said in a statement.

Many school districts are already back in session and Houston ISD is just a weekend away from its first day. However, with that in mind, some parents noticed some T.L.C. that needs to be done at some area schools and they’re taking their concerns right to the top.

Several cities, including Houston, are urging the Public Utility Commission to prevent CenterPoint from dropping its rate case, arguing the utility company is overcharging customers by up to $100 million annually. What are your thoughts on this issue? Share your comments below!

As if CenterPoint Energy hasn’t caused enough frustration across the Houston area, KPRC 2 viewers have reached out to us, saying they were told by the energy company that they may lose power—again.

CenterPoint Energy crews were out trimming, cutting and removing high risk vegetation in the Acres Home area as part of their new Greater Houston Resiliency Initiative.

CenterPoint Energy is expected to restore power to the area on Monday when KPRC 2's Rilwan Balogun was set to meet with a restaurant owner, however, neighboring business owners revealed the entire plaza has been without electricity.

“We have heard the calls for change, and we are taking action now," CenterPoint Energy President and CEO Jason Wells said in a statement.

University of Houston VP Ramana Krishnamoorti and CEO Jason Wells indicate that the costs incurred will eventually be passed to customers, either through a future rate increase or a state bailout.

Abbott met with CenterPoint Energy CEO Jason Wells and the Executive Vice President of Regulatory and Government Affairs, Jason Ryan, on Thursday to discuss their proposal to better respond to future severe weather events.

CenterPoint Energy plans to withdraw its 2024 rate case filing with the Public Utilities Commission of Texas (PUC).

As promised after Hurricane Beryl's historic number of power outages in the Houston area, CenterPoint debuts its new online tool for reporting and tracking power outages.

Texas’ Lt. Governor Dan Patrick criticized CenterPoint Energy for leasing massive rate-payer funded generators instead of mobile generators which could be used more effectively in emergency situations.

CenterPoint Energy’s executives have been at the front center by Texans after millions in the Houston area were left without power for more than a week -- even two weeks for some -- after Hurricane Beryl.

In an emailed statement to KPRC 2, CenterPoint says Lyanne Wilson, who served as Senior Vice President of Electric Business, "is no longer with the company."

“CenterPoint intends to increase their rates to recoup the cost of recovering from Hurricane Beryl, passing the cost on to the customer,” Senator Carol Alvarado said in a social media post. “That dog won’t hunt.”

Following Hurricane Beryl, Senator Ted Cruz has written a letter to CenterPoint CEO Jason Wells, where he reiterated his call for an after-action report from the company about what went wrong and what the company will do to improve its response in the future.

Centerpoint’s CEO Jason Wells’ testimony comes a week after he met with the Texas Public Utility Committee (PUC) where he apologized to Houstonians. Today, we can expect Wells to double-down on initial action plans to increase resiliency.

Lawmakers in Austin are planning to question leaders of CenterPoint Energy on the company’s performance in the immediate aftermath of Hurricane Beryl in a hearing scheduled for Monday.

The President and Chief Executive Officer of CenterPoint Energy, Jason Wells, sent a letter to customers apologizing for the company’s response during Hurricane Beryl.

People in the Almeda Plaza neighborhood say they don’t want to hear apologies and promises from CenterPoint. They say actions speak louder than words.

On Monday, lawmakers in Austin are planning to question leaders for CenterPoint Energy on the company’s performance in the immediate aftermath of Hurricane Beryl.

After the energy giant faced scrutiny for getting rid of its online outage tracker, CenterPoint Energy says it'll be unveiling a new, online and cloud-based outage tracker as it works to improve communication with customers.

The PUC is getting ready to launch an online public survey for residents and businesses.